Information Technology Infrastructure Library (ITIL) is the world's most widely used IT Service Management framework tool to encourage business change, transformation and development in an organization. ITIL has been owned by AXELOS, a joint venture between HM Cabinet Office and Capita Plc. It is an entry –level qualification in the field of ITIL certification path.
GreyCampus’s ITIL Foundation Online Certification Training will allow participants pass the certification exam and bring positive changes in business, optimize customer experience and contribute in the improvement process.
By the end of the training, you will be able:
Increase your ability to identify, plan and support the IT services in a business resulting in productivity, efficiency and effectiveness.
Best Practices On How To Increase The Business Productivity Effectively
It helps to identify you the tools and techniques needed to optimize the customer experience and to improve the business changes efficiency.
After enrolling to the course, you will receive the Peoplecert Exam voucher in 1 business day.
Q: Am I Eligible for this course?
A: There are no restrictions or prerequisites for attending this training program and certification exam.
Q: What are the benefits of an ITIL® Foundation certification?
A: An ITIL® Foundation level certification provides some important benefits to professionals (aside from improved career prospects) that include a framework to identify, plan, deliver and support IT services to the business. It helps professionals define processes to increase business productivity efficiency and effectiveness.
Q: What is the exam structure for the ITIL® Foundation certification?
A: The ITIL® Foundation examination follows the following structure
Exam type : Multiple choice, 40 Questions
Exam Duration : 60 minutes
Exam language : English
Supervised : Yes
Open book : No
Pass score : 65% (26/40)
Marking method : Classic multiple choice: only one option can be correct and will be awarded a mark
Exam mode : Paper-based, online web-based and online web-proctored
Q: Are there any pre-requisites to take up the training/certification?
A: To attend the training participants need to go through the reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.
Q: When do I get my certification?
A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. You receive e-certificate to your email id once you clear the exam. If you want the hard copy of the certificate, you need to pay an additional amount of $30.
Q: What after ITIL® Foundation?
A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.
Q. When will participants get their PDU Certificates?
A: All PDU E-Certificates will reach participants within 2 business days after the training.