Q: Who is eligible for ITIL Certification?
A: There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification. Participants should have some experience in IT and they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers, and System Administrators/Integrators.
Q: What is the exam structure for the ITIL® Foundation certification?
A: The ITIL® Foundation examination follows the following structure
||Multiple choice, 40 Questions
||only one option can be correct and will be awarded a mark
Q: Are there any pre-requisites to take up the training session/certification?
A: To attend the ITIL classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.
Q: When do I get my certification?
A: Participants who have successfully cleared the ITIL certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier approximately 2 weeks of taking up the exam.
Q: What after ITIL® Foundation?
A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.
Q. When will participants get their PDU Certificates?
A: All PDU E-Certificates will reach participants within 2 business days after the training classes.