The ITIL® Foundation certified professional will be able to guide an organization in implementing the best practices in IT Service Management and also in using IT as a tool for business change and growth.
GreyCampus’ ITIL Foundation Online Certification Training will allow participants pass the exam and bring positive changes in business, optimize customer experience and contribute in the improvement process.
Q: Am I Eligible for this course?
A: There are no restrictions or prerequisites for attending this training program and certification exam.
Q: What are the benefits of an ITIL® Foundation certification?
A: An ITIL® Foundation level certification provides some important benefits to professionals (apart from improved career prospects) that include a framework to identify, plan, deliver and support IT services to the business. It helps professionals define processes to increase business productivity, efficiency and effectiveness.
Q: What is the exam structure for the ITIL® Foundation certification?
A: The ITIL® Foundation examination follows the following structure:
Exam type : Multiple choice, 40 Questions
Exam Duration : 60 minutes
Exam language : English
Supervised : Yes
Open book : No
Pass score : 65% (26/40)
Marking method: Classic multiple choice: Only one option can be correct and will be awarded a mark
Exam mode: Paper-based, online web-based and online web-proctored
Q: Are there any pre-requisites to take up the training/certification?
A: To attend the training participants need to go through the reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.
Q: What after ITIL® Foundation?
A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.
Q. When will participants get their PDU Certificates?
A: All PDU E-Certificates will reach participants within 2 business days after the training.