Service Management Online - Online Self Learning

GreyCampus provides Online Course on Service Management for Project managers. This is a course for self learners who are aiming high performance in service management. The course will teach how to use IT as a tool for a business change and growth.

USD 150

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10 PDUs
Simulated Exams
500+ Flashcards
Practice Tests

Course Description

GreyCampus offers 10 hours Online Course on Service Management. After Completing the course on Service Management participants will be able to implement the best practices in IT Service Management. It also helps in using IT as a tool for a business change and growth. The course is closely tied to the ITIL best practices, it also gives an overview of ITIL. 

After completing 10 hours of the course participants will get 10 PDUs.  GreyCampus is a global Registered Education Provider (R.E.P. ID 3871) of PMI, USA.

Course Inclusion

Service Management Course from GreyCampus includes the following:

  1. Introduction to service Management and it’s origin

  2. Process characteristics & 4 P’s:

    • Define Service Strategy processes

    • Define Service Design processes

    • Define Service Transition processes

    • Define Service Operation processes

  3. Service Lifecycle and its stages:

    • Explore Service life-cycle and its phases

    • Define Continual Service Improvement (CSI) process

  • High impact, proven training – 30000+ professionals trained globally

  • Experienced, expert instructors – Our Instructors come with a rich, 10+ years of industry experience.

  • Classroom Training programs delivered across 50+ locations globally

  • Content is developed in-house in GreyCampus by highly experienced industry experts

Course Components 

This course has the following components that provides a complete information about the course:

  • 1 year Online Self-Paced Learning program

  • Simulated Exams

  • 500+ Flashcards

  • Practice Tests

Registration Process

  • Step 1: Click On Enroll Button  to register.

  • Step 2: Immediately on registration, you will receive an email from us with the payment details and access details for the on-demand e-learning component

FAQ's

Q Who is eligible for the course?

A: There is no eligibility criteria to take up the course.

 

Q What are PDUs?

A: PDUs are Professional Development Units which are vital for maintaining Project Management Institute (PMI)-certified credentials. PMI certifications apart from CAPM are a part of Continuing Certification Requirements (CCR) program and they support professional development through education. There are different ways to earn PDUs to maintain credentials. Courses and seminars help to stay up-to-date with project management best practices.

 

Q What are the different categories of PDUs?

A: There are 6 categories of PDUs. (A,B,C,D,E and F)

 

1. Category A: Courses offered by PMI’s R.E.P.s or Chapters and Communities

You can earn PDUs by taking up courses offered by PMI’s R.E.P.s or Chapters and Communities

The PDU Rule: 1 hour of instruction related to project management, project risk, project scheduling, or program management equals 1 PDU.

2. Category B: Continuing Education

You can earn PDUs by completing an academic course offered by a University or college

3. Category C: Self-Directed Learning

You can earn PDUs by having formal discussions with colleagues, coworkers, reading articles, books, or instructional manuals, watching videos, using interactive CD-ROMs and more.

4. Category D: Creating New Project Management Knowledge

Create new knowledge for the topic related to your credential area of expertise like, project management, project risk management, project scheduling or program management and earn PDUs.

5. Category E: Volunteer Service

PDUs can be earned by providing volunteer, non-compensated project management, project risk, project scheduling, or program management services to non-employer or non-client customer groups.

6. Category F: Working as a Professional in Project Management

Professionals can earn PDUs by working as a project manager (project risk management professional, project scheduling professional or program manager).

 

Q.When will participants get their PDU Certificates?

A: All PDU E-Certificates will reach participants within 2 business days after the training.