How important is ITIL for Business Analysts?

Forward thinking companies are expanding at a faster pace than ever today! The objective is business development, increased success and lesser costs. Naturally, the percentage of data that a business house or a corporation is expected to manage today is also increasing phenomenally, thereby giving rise to various management challenges for IT executives and managers. The ITIL (IT Infrastructure Library) Management practices prove useful to address such challenges efficiently. It blends in the IT service management best practices with a thorough understanding of diverse business requirements and allows the data to be assimilated, evaluated, and disseminated by following a consistent method.

IITL and Business Analysts

Since the ITIL Certification addresses business requirements it holds significance for the Business Analysts engaged in IT organizations. Today most IT companies have realized the efficiency that an ITIL management or its best practices brings and hence seeks to recruit candidates and professionals with an ITIL Certification. Therefore, existing and aspiring Business Analysts equipped with an ITIL Certification has a competitive advantage over others. Business Analysts with an ITIL Certification knows how to minimize response times, increase product efficiency, offer customer delight and reduce resource costs in an IT organization.


How Does ITIL Certification Help Business Analysts?

There is no direct link between IT services and business strategy or analysis. Simply put, IT services are established to underpin the business procedures that are in turn established to cater to diverse business requirements that are generated by business strategy. Indeed, the needs axis and the accountabilities of a Business Analysts are a precondition to the IT’s capability to delineate and offer perfect IT services. Therefore, by undertaking a basic ITIL foundation training the existing Business Analysts in an IT organization will be able to deepen their know-how and understanding about the way the IT company functions towards maximizing the alignment of IT and Business at an end-to-end basis. That is not all. Even the Senior Business Analysts by undertaking this course can understand how they can contribute in the overall business lifecycle.


Furthermore, Managers and Business Analysts with ITIL know-how and a basic back-up can also empower individual organizations by precisely evaluating the performance of the IT services. They can also efficiently simplify the data management techniques in ways that will enhance the overall effectiveness and facilitate smooth communication within the organization as well as the customers. As the data that flows in through the IT channels grows, even the demand for skilled Business Analysts also increases. An ITIL certification proves to be instrumental in bagging the best career opportunities.


Two Core Benefits of ITIL

Of the several benefits that an ITIL certification offers an organization, the two core ones are:

  1. Optimized service delivery across the company’s supply chain

ITIL provides crucial scopes for standardization and streamlining across the trading partners. It also offers modules and procedures to assist the service providers to be able to work with their customers, business partners, suppliers and customers in order to arrive at correct decision making and fix on investment decisions. It also helps to optimize the cost and manage risks. Some of the visible benefits are:

  • A reduction in support expenses by 30%

  • Maximized value derived from the service portfolio, with lesser expenses and risks


  1. A competitive edge through agile changes and value creation

When a company resorts to ITIL service lifecycle practices, the company is able to concentrate on offering best value to their customers and also adopt alterations for the IT and business. By outlining and monitoring the service and customer portfolios, the company can make some path-breaking business transformations and gain a competitive edge over others. Some tangible benefits comprises are:

  • Minimized cycle times for changes and projects by up to 30% to 50%

  • Maximized success rates in making crucial business changes

  • Minimization of risks from late and unwarranted changes


Keeping all these in mind today both aspiring and existing Business Analysts upgrade their knowledge level and expertise with an ITIL Certification program. This apart, several global companies have executed ITIL for instance, Atos, IBM, Microsoft, Shell Oil, Boeing, Caterpillar and many more. Post implementation majority of companies have reported to witness increased success and noticeable savings in functional costs.


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Maria Thomas