To sustain high levels of business performance, organizations need to offer competitive products and services that customers will value, buy and use. The organization should adapt to the changes in economic climates. All the practices used should help for business transformation and development.
This transformation is supported by ITIL service Management through Service life cycle. The stages of this life cycle are:
Continual Service Improvement
It is the core part of the life cycle. This is guidance for Executive managers on operating accordingly to corporate governance, Legislation, cultural aspects on organization transformation.
Service Strategy is all about ensuring the organizations which are supporting the business units are in a good position to handle the costs and risks and they work for service improvement.
The scope of service design is not limited to new services. It includes changes and necessary improvements to maintain the value to customers over the life cycle of services. Changes required because of new conformance standards and regulations are also relevant as are services bought off the shelf from suppliers.
After completing the design and development activities, the period is for service transition. The key purpose is to bridge the gap between operations and projects. All the assets within a service are brought together and ensure that they are integrated and tested together. Giving sufficient time and effort at this stage of life cycle will reduce unexpected variations in delivery of the life services.
The operation teams ensure there are end-to-end practices which support responsible and stable services. Operational team have a service desk that own and support incident management and request fulfillment for users, feedback on user satisfaction. The service desk also supports business support and administration teams. For IT there are application management and tech supports teams.
Continual Service Improvement:
Continual service improvement works with all the other four stages of the life cycle to align the services with business needs, recognizes improvement opportunities and changes.
Author : Lisa Findlay