ITIL® Foundation Training

8.6K Learners

Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Greycampus will help students pass the ITIL Foundation certification exam. This course is available in three different modes of learning: live class, online class and online self-learning.

Accredited by

Itil training organization logo peoplecert rgb minified

Group Training

Looking for a personalized training for a group (3 or more participants) at your preferred location?
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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Course Overview

Description

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.

Please note that GreyCampus is an authorized training provider of AXELOS and our course is accredited and recognized by Axelos.
If you are finding it difficult to take a few days off  from your work or personal engagements to attend our classroom or live-online training, then you can choose our online self-learning component, which allows you to learn at your own pace & place.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy

  • Instructor Interaction: YES
  • Training Duration: 2 Days' Classroom*
  • INSTRUCTOR HELPLINE: 30 Days
  • E-LEARNING ACCESS: 1 Year
  • Simulated Exams: 3
  • Learning Aids: YES
  • 25 PMI PDUs: YES
  • 100 % Money Back Guarantee: Yes

Course Outline

Skills

Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.

Alignment

Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.

Outcome

Pass the ITIL Practitioner certification exam and become a certified professional in the domain of Service Management.

WHAT IS ITIL®?
BEST PRACTICE
THE ITIL® FRAMEWORK
OVERVIEW OF ITIL® CERTIFICATIONS
SERVICE MANAGEMENT
PROCESSES AND FUNCTIONS
ROLES

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE STRATEGY
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
TECHNOLOGY CONSIDERATIONS

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN
KEY PRINCIPLES
PROCESSES AND ACTIVITIES

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION
PROCESSES AND ACTIVITIES

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
ORGANIZING FOR SERVICE OPERATION

CALL

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CHAT

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CONTACT

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Frequently Asked Questions

Faqs

A:  PEOPLECERT on behalf of AXELOS

A: There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification Exam. Participants should have some experience in IT; they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators.

A:  Information Technology Infrastructure Library

A:  Foundation

A: The ITIL® Foundation examination follows the following structure:

Exam type:    Multiple choice, 40 Questions

Exam Duration:    60 minutes

Exam language:    English

Supervised:    Yes

Open book:    No

Pass score:    65% (26/40)

Marking method:    Classic multiple choice- only one option can be correct and will be awarded a mark

A:

  1. Take training at a PEOPLECERT ATO.
  2. After successful completion of training, when you are ready for the certification exam, convey the message to our operations team and we'll book your exam according to your preferred slot.
  3. Pass the ITIL v3 Foundation certification exam with a score of 65% or above to get certified.

A: To attend the classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.

A:  IT service manager, IT Directors and Managers, Business Manager, Service support engineers, Technical support engineers and Business Process owners and others who are interested in the subject.

A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.

A:  The certification does not expire. But once a new version is released, the current one being ITIL Foundation v3 which released in 2011, you'll need to get certified again.

A. For all variants - Online Self-learning, Live Online, In-person Classroom

  • Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.

For Live Online and In-person Classrooms*

  • The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you've registered for.

  • 3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.
  • On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you're having issues in reaching the location/ logging in online.
  • Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.
  • 1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.

A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.

A:  According to a survey by Indeed.com, the average salary of an ITIL-F certified professional is over USD 100,000 per annum.

A:  The ITIL Foundation exam voucher costs USD 250.

A:  Online Self-Learning courses have a 3-day refund policy. If you are not satisfied with the course and report this over an email to elearning@greycampus.com within 3 days from the date of purchase, we will refund the entire amount.

This guarantee is considered void in any of the following cases. If the candidate has-

  • Completed more than 30% of the course
  • Downloaded any of the offline materials
  • Attempted one or more mock exams
  • Used exam vouchers

If any participant is not satisfied with the live online or classroom session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to support@greycampus.com.

The guarantee is valid for participants who have paid the entire enrollment fee.

A: All PDU e-certificates will reach participants within 2 business days after the training classes.

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Expert Trainers

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Hours Delivered

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Professionals Trained

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