ITIL® Foundation Training & Certification

A:  Information Technology Infrastructure Library

A:  PEOPLECERT on behalf of AXELOS

A: The ITIL® Foundation examination follows the following structure:

Exam type:    Multiple choice, 40 Questions

Exam Duration:    60 minutes

Exam language:    English

Supervised:    Yes

Open book:    No

Pass score:    65% (26/40)

Marking method:    Classic multiple choice- only one option can be correct and will be awarded a mark

A: There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification Exam. Participants should have some experience in IT; they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators.

The ITIL certification has a series of qualifications that are focused on ITIL best practices in various degrees of depth and detail. This classification of the certification scheme offers flexibility to focus their studies on key areas of interest.

There are five levels of qualifications within the ITIL Qualification Scheme:

Foundation Level: This is the first level in the journey of ITIL that introduces to ITIL terminology, concepts, and methodology used in the ITIL service lifecycle. In this level, you are equipped with the basics of ITIL and the ways to implement in your organization.

Practitioner Level: This is the second level of ITIL that helps you to adopt and adapt ITIL at the workplace. As an ITIL Practitioner, you get to learn how to improve productivity, efficiency, and collaboration between ITSM and organization as a whole.

Intermediate Level: This is the third level of ITIL and this level has 2 streams of certification:

• Service Lifecycle - this involves a great focus across several processes of ITIL
• Service capability - this provides you with a more specific focus and in-depth knowledge in one or more ITIL processes.

Expert Level: This is the fourth level of ITIL and is for those who are interested to demonstrate the knowledge of ITIL Scheme entirely. You should have passed the previous levels proving your knowledge and understanding of the ITIL system before you enter this level. In this level, you can choose from the variety of processes at your interest. To clear this level you should possess a strong understanding and knowledge of the ITIL lifecycle.

Master Level: This is the fifth and the highest level of the ITIL certification. To achieve this certification you should prove your ability in implementing the knowledge in a variety of settings to achieve the expected business outcome. If you are directly involved in planning, managing and operating IT service management functions obtaining this certification demonstrates the knowledge.

A:  Foundation

A:  IT service manager, IT Directors and Managers, Business Manager, Service support engineers, Technical support engineers and Business Process owners and others who are interested in the subject.

A:

1. Take training at a PEOPLECERT ATO.
2. After successful completion of training, when you are ready for the certification exam, convey the message to our operations team and we'll book your exam according to your preferred slot.
3. Pass the ITIL v3 Foundation certification exam with a score of 65% or above to get certified.

A: To attend the classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.

A. For all variants - Online Self-learning, Live Online, In-person Classroom

• Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.

For Live Online and In-person Classrooms*

• The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you've registered for.

• 3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.
• On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you're having issues in reaching the location/ logging in online.
• Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.
• 1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.

A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.

A:  The certification does not expire. But once a new version is released, the current one being ITIL Foundation v3 which released in 2011, you'll need to get certified again.

A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.

A:  The ITIL Foundation exam voucher costs USD 250.

A: All PDU e-certificates will reach participants within 2 business days after the training classes.

A:  According to a survey by Indeed.com, the average salary of an ITIL-F certified professional is over USD 100,000 per annum.

A:  Online Self-Learning courses have a 3-day refund policy. If you are not satisfied with the course and report this over an email to elearning@greycampus.com within 3 days from the date of purchase, we will refund the entire amount.

This guarantee is considered void in any of the following cases. If the candidate has-

• Completed more than 30% of the course
• Downloaded any of the offline materials
• Attempted one or more mock exams
• Used exam vouchers

If any participant is not satisfied with the live online or classroom session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to support@greycampus.com.

The guarantee is valid for participants who have paid the entire enrollment fee.

A: Instructor helpline: 30-day access to an instructor (via email) for doubt clearing and issue resolution.

Classroom and Live-online training: The Instructor helpline period is valid for 30 days from the last day of the training.

Online self-learning course: The Instructor helpline is valid for 30 days from the day you have enrolled in the course.

Send your questions/ doubts to support@greycampus.com to avail this service.