ITIL® 4 Foundation Training and Certification
Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package. The course equips you with a rudimentary understanding of IT-enabled services to get you ready for the ITIL Foundation Certificate Examination.
PROGRAM OVERVIEW
Learning Experience
SKILLS
Fully grasp the fundamentals and seven principles of ITIL, 4 dimensions of Service Management and Service Value Chain.
ALIGNMENT
Our course outline and curriculum are from the current AXELOS requirements for the ITIL 4 Foundation certification examination syllabus.
OUTCOMES

Program Curriculum
- Learning goals
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IT service management
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About ITIL 4
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The structure and benefits of ITIL 4
- Learning objectives
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Introduction
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Value co-creation and organization
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Service relationships and value
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Module summary
- Introduction
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Organizations and people
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Information and technology
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Partners and suppliers
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Value streams and processes
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External factors
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Module summary
- Introduction
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SVS overview
- Opportunity, demand, and value
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The ITIL guiding principles
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Governance
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Service value chain(SVC)
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Continual improvement
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Module summary
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Certificate

Where some of
our global
alumni work
Student Experiences
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Mohammed Siraj
“I am completely satisfied with Greycampus. Each and every topic in ITIL they trained very well. And the administration staff is very good. They guide me very well & cleared all queries. I would suggest those who are want to take ITIL to visit Greycampus.”
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Tonia Harris
“Dashboard best feature, ease of use, extension options, flashcards, mock tests were great and helped me passed the exam; overall usability was great!”
Our Upcoming Programs
Our instructors, mentors, and support team gear themselves towards ensuring that all students fare well in the program and achieve the success their efforts deserve.
Frequently Asked Questions
REGISTRATION
A: GreyCampus provides exam registration services for learners across the training courses offered. Below are the exam registration terms and conditions that the delegates must comply with.
- All exams are scheduled within 3 months from the date on which the learner registers for the course.
- Registrants are not eligible for a refund of examination services’ registration fees.
In simple words, ITIL 4 is launched to focus on 'end-to-end service management from demand to value.’ It is a community-driven update and has integrated Agile, DevOps, and Lean concepts with ITIL best practices. Thus helping professionals to compete in the growing and complex market.
ITIL 4
- ITIL 4 does not have the concept of a service life cycle but has 2 important components:
- 4 dimensions (Organizations and people, Information and Technology, Partners and suppliers, Value streams and processes.)
- Service Value system (Guiding Principles, Governance, Service value chain, Continual improvement, Practices.)
- ITIL 4 framework is a framework for Service Management
- ITIL 4 integrates with other frameworks and methodologies like Agile, DevOps, and Lean
- ITIL V3 is based on the ITIL service lifecycle that is divided into 5 components (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and has a detailed description of 26 ITIL processes.
- ITIL V3 focuses on IT Service Management
- ITIL V3 does not integrate with other frameworks
- Within 24 hours you will receive a welcome email directly from the training coordinator managing the specific workshop batch you've opted for.
- 3 working days before the batch start date: You will receive a reminder from the training coordinator about the upcoming training.
- On the workshop start date (1 hour before starting off): Your training coordinator will reach you to check if you're having issues with logging online.
- Last day of the workshop: Your training coordinator will ask you to share your feedback for the training.
- 1 working day from the last day of the workshop: Your training coordinator will reach out to you with the next steps, like how to download your certificate(s) and how to avail of the post-training helpline (as applicable).
- Bootcamp (Instructor-led live online training)
- Without Bootcamp (Self-paced learning)
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Exam
A: On successful completion of the training, participants can schedule their ITIL 4 exam by using the exam voucher. The exam is conducted by PEOPLECERT, and the certification is maintained by them. The exam is a closed book and has a rigorous assessment process. Participants need to achieve a minimum pass percentage (65% for ITIL 4 Foundation) to be certified.
- Number of questions: 40
- Duration: 1 hour (60 minutes)
- Exam format: Objective Test Questions (OTAs)
- Passing score: 65% ( 26 out of 40 questions)
- ITSM professionals or aspiring ITSM professionals.
- IT professionals (digital, product, developers) who are involved in service delivery.
- Existing ITIL qualification holders who wish to upgrade their knowledge.
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Certification
A: If you have started your journey in ITIL V3, do not worry if your certifications will become obsolete. ITIL V3 continues as a credible IT certification, and the exams are available until a further announcement from AXELOS. It is expected that ITIL V3 will be relevant until mid-June 2020.
- ITIL Foundation
- ITIL Specialist (3 Modules)
- ITIL Strategist
- ITIL Leader
- ITIL Master
- ITIL 4 Managing Professional Transition Module - 3 October 2019.
- ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4 Strategist: Direct, Plan and Improve) - November 2019
- ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT) - Q1 2020
- ITIL 4 Strategic Leader Module - more information to be released in the second half of 2019.
A: The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. Once you have passed your Foundation exam, you become eligible for all the other ITIL courses.
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