ITIL® Foundation Training

8.6K Learners

Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Greycampus will help students pass the ITIL v3 Foundation certification exam. This course is available in three different modes of learning: live class, online class and online self-learning.

Private Team Tutoring

Looking to personalize training for a small group of people* at your preferred location? Consider private tutoring.

* Minimum 3 participants required for private tutoring.

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Skills

Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.

Alignment

Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Practitioner certification exam.

Outcome

Pass the ITIL Practitioner certification exam and become a certified professional in the domain of Service Management.

Course Overview

Description

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.

Please note that GreyCampus is an authorized training provider of AXELOS and our course is accredited and recognized by Axelos.
If you are finding it difficult to take a few days off  from your work or personal engagements to attend our classroom or live-online training, then you can choose our online self-learning component, which allows you to learn at your own pace & place.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy

  • Instructor Interaction: YES
  • Training Duration: 2 Days' Classroom*
  • INSTRUCTOR HELPLINE: 30 Days
  • E-LEARNING ACCESS: 1 Year
  • Simulated Exams: 3
  • Learning Aids: YES
  • 25 PMI PDUs: YES
  • 100 % Money Back Guarantee: Yes

Course Outline

 

This course will enable you to learn the ITIL services lifecycle, how stages of the life cycle are linked, processes involved and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

WHAT IS ITIL®?
BEST PRACTICE
THE ITIL® FRAMEWORK
OVERVIEW OF ITIL® CERTIFICATIONS
SERVICE MANAGEMENT
PROCESSES AND FUNCTIONS
ROLES

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE STRATEGY
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
TECHNOLOGY CONSIDERATIONS

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN
KEY PRINCIPLES
PROCESSES AND ACTIVITIES

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION
PROCESSES AND ACTIVITIES

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION
KEY PRINCIPLES
PROCESSES AND ACTIVITIES
ORGANIZING FOR SERVICE OPERATION

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Frequently Asked Questions

A:  Information Technology Infrastructure Library

A:  PEOPLECERT on behalf of AXELOS

A: There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification Exam. Participants should have some experience in IT; they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators.

A:  Foundation

A: The ITIL® Foundation examination follows the following structure:

Exam type:    Multiple choice, 40 Questions

Exam Duration:    60 minutes

Exam language:    English

Supervised:    Yes

Open book:    No

Pass score:    65% (26/40)

Marking method:    Classic multiple choice- only one option can be correct and will be awarded a mark

Exam mode:    Paper-based

A:  IT service manager, IT Directors and Managers, Business Manager, Service support engineers, Technical support engineers and Business Process owners and others who are interested in the subject.

A: To attend the classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.

A:

  1. Take training at a PEOPLECERT ATO.
  2. After successful completion of training, when you are ready for the certification exam, convey the message to our operations team and we'll book your exam according to your preferred slot.
  3. Pass the ITIL v3 Foundation certification exam with a score of 65% or above to get certified.

A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.

A:  The certification does not expire. But once a new version is released, the current one being ITIL Foundation v3 which released in 2011, you'll need to get certified again.

A:  The ITIL Foundation exam is composed of 40 multiple choice type questions which are to be answered within 60 minutes. In order to pass, the candidate is required to score 65% or above.

A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.

A: All PDU e-certificates will reach participants within 2 business days after the training classes.

A:  The ITIL Foundation exam voucher costs USD 250.

A:  According to a survey by Indeed.com, the average salary of an ITIL-F certified professional is over USD 100,000 per annum.

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