ITIL® 4 Foundation Training & Certification

For all variants - Online Self-learning, Live Online, Classroom

Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.

For Live Online and In-person Classrooms*

The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you've registered for.

3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.

On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you're having issues in reaching the location/ logging in online.

Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.

1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.

PeopleCert manages the accreditation, assessment, and certification of professional skills. They partner with organizations like AXELOS and other government bodies to deliver exams in multiple formats (classroom/online)  worldwide

GreyCampus is accredited by PEOPLECERT on behalf of Axelos. We deliver training in 3 formats that prepares you to clear your certification exam in the first attempt:

You may register for the variant of your choice.

Instructor helpline: 30-day access to an instructor (via email) for doubt clearing and issue resolution.

Classroom and Live-online training: The Instructor helpline period is valid for 30 days from the last day of the training.

Online self-learning course: The Instructor helpline is valid for 30 days from the day you have enrolled in the course.

Send your questions/ doubts to support@greycampus.com to avail this service.

AXELOS works towards developing, enhancing, managing and promoting frameworks and methodologies that are widely used by professionals across the globe in IT service management, project, program and portfolio management, and cyber resilience.

ITIL® is a framework developed by AXELOS that is adopted by the public, private and voluntary sectors in more than 150 countries. You can find more details about AXELOS here.

ITIL 4 is not a replacement for the existing ideas of the service management but an addition to the ITIL framework. Both the ITIL V3 and ITIL 4 are built on the same guiding principles but ITIL 4 has taken a new approach.

The processes are replaced by 34 practices but many practices correspond to ITIL v3 processes.

ITIL 4 is not just the next version, this ITIL update is the first major update to ITIL since 2007. This update specifies ITIL as "a framework for service management" as against the "IT service management" which reflects the trend of applying service management best practices in the domain of enterprise and business services.

In simple words, ITIL 4 is launched to focus on 'end-to-end service management from demand to value.’ It is a community-driven update and has integrated Agile, DevOps and Lean concepts with ITIL best practices. Thus helping professionals to compete in the growing and complex market.

If you have already accumulated 17 credits in the ITIL V3 certification scheme, then you are eligible to take the ITIL Managing Professional Transition Module that will help you to change to ITIL 4 certification scheme.

If you do not have 17 credits, then you can continue in the V3 certification scheme until you accumulate your 17 credits or start fresh from the ITIL 4 Foundation course.

If you have only completed your ITIL v3 Foundation course, it is recommended that you take up an ITIL 4 Foundation course. This ensures a smooth transition to the new certification scheme and also, there are a lot of new focus areas and materials in ITIL 4 which is assessed in the new ITIL 4 exam.

If you are an ITIL V3 Foundation certified, we have a special offer for you. Here’s the link to avail the offer.

If you have started your journey in ITIL V3, do not worry if your certifications will become obsolete. ITIL V3 continues as a credible IT certification, and the exams are available until a further announcement from AXELOS. It is expected that ITIL V3 will be relevant until mid-June 2020.

The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. Once you have passed your Foundation exam, you become eligible for all the other ITIL courses.

The ITIL 4 Foundation has been launched on 28th February 2019. The other levels are scheduled as per the below timelines.

(Source: https://www.axelos.com/itil-update)

The ITIL 4 Certification scheme has 5 levels. 

There are two designation streams under ITIL 4 that one can follow. ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). One can choose the desired designation based on his learning and career plan. 

For more details, you can click here