ITIL® 4 Foundation Training and Certification

GreyCampus provides exam registration services for learners across the training courses offered. Below are the exam registration terms and conditions that the delegates must comply with.

• All exams are scheduled within 1 year from the date on which the learner registers for the course.
• Registrants are required to provide GreyCampus with additional information that is necessary for filling the exam application and scheduling it on time.
• Registrants are not eligible for refund of examination services’ registration fees.
• It might take up to 20 working days to process and complete the examination applications.

• ITIL 4 does not have the concept of a service life cycle but has 2 important components:

1. 4 dimensions  (Organizations and people, Information and Technology, Partners and suppliers, Value streams and processes.)
2. Service Value system (Guiding Principles, Governance, Service value chain, Continual improvement, Practices.)

• ITIL 4 framework is a framework for Service Management
• ITIL 4 integrates with other frameworks and methodologies like Agile, DevOps and Lean

• ITIL V3 is based on the ITIL service lifecycle that is divided into 5 components (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and has a detailed description of 26 ITIL processes.
• ITIL V3 focuses on IT Service Management
• ITIL V3 does not integrate with other frameworks

• Within 24 hours you will receive a welcome email directly from the training coordinator managing the specific workshop batch you've opted for.
• 3 working days before the batch start date: You will receive a reminder from the training coordinator about the upcoming training.
• On the workshop start date (1 hour before starting off): Your training coordinator will reach you to check if you're having issues with logging online.
• Last day of the workshop: Your training coordinator will ask you to share your feedback for the training.
• 1 working day from the last day of the workshop: Your training coordinator will reach out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

• Bootcamp (Instructor-led live online training)
• Without Bootcamp (Self-paced learning)

• Number of questions: 40
• Duration: 1 hour (60 minutes)
• Exam format: Objective Test Questions (OTQs)
• Passing Score: 65% ( 26 out of 40 questions)

• ITSM professionals or aspiring ITSM professionals.
• IT professionals (digital, product, developers) who are involved in service delivery.
• Existing ITIL qualification holders who wish to upgrade the knowledge.

• ITIL Foundation
• ITIL Specialist (3 Modules), 
• ITIL Strategist, 
• ITIL Leader, and
• ITIL Master.

There are two designation streams under ITIL 4 that one can follow. ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). One can choose the desired designation based on his learning and career plan. 

• ITIL 4 Managing Professional Transition Module - 3 October 2019.
• ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4 Strategist: Direct, Plan and Improve) - November 2019
• ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT) - Q1 2020
• ITIL 4 Strategic Leader Module - more information to be released in the second half of 2019.