GreyCampus is a PeopleCert ATO
- Learning goals
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IT service management
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About ITIL 4
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The structure and benefits of ITIL 4
- Learning objectives
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Introduction
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Value co-creation and organization
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Service relationships and value
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Module summary
- Introduction
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Organizations and people
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Information and technology
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Partners and suppliers
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Value streams and processes
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External factors
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Module summary
- Introduction
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SVS overview
- Opportunity, demand, and value
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The ITIL guiding principles
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Governance
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Service value chain(SVC)
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Continual improvement
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Module summary
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Mohammed Siraj
“I am completely satisfied with Greycampus. Each and every topic in ITIL they trained very well. And the administration staff is very good. They guide me very well & cleared all queries. I would suggest those who are want to take ITIL to visit Greycampus.”
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Tonia Harris
“Dashboard best feature, ease of use, extension options, flashcards, mock tests were great and helped me passed the exam; overall usability was great!”
A: GreyCampus provides exam registration services for learners across the training courses offered. Below are the exam registration terms and conditions that the delegates must comply with.
- All exams are scheduled within 3 months from the date on which the learner registers for the course.
- Registrants are not eligible for a refund of examination services’ registration fees.
A: AXELOS works towards developing, enhancing, managing, and promoting frameworks and methodologies that are widely used by professionals across the globe in IT service management, project, program and portfolio management, and cyber resilience.
ITIL® is a framework developed by AXELOS that is adopted by the public, private and voluntary sectors in more than 150 countries. You can find more details about AXELOS here.
A: ITIL 4 is not just the next version, this ITIL update is the first major update to ITIL since 2007. This update specifies ITIL as "a framework for service management" against the "IT service management" which reflects the trend of applying service management best practices in the domain of enterprise and business services.
In simple words, ITIL 4 is launched to focus on 'end-to-end service management from demand to value.’ It is a community-driven update and has integrated Agile, DevOps, and Lean concepts with ITIL best practices. Thus helping professionals to compete in the growing and complex market.
A: ITIL 4 is not a replacement for the existing ideas of service management but an addition to the ITIL framework. Both ITIL V3 and ITIL 4 are built on the same guiding principles but ITIL 4 has taken a new approach.
ITIL 4
- ITIL 4 does not have the concept of a service life cycle but has 2 important components:
- 4 dimensions (Organizations and people, Information and Technology, Partners and suppliers, Value streams and processes.)
- Service Value system (Guiding Principles, Governance, Service value chain, Continual improvement, Practices.)
The processes are replaced by 34 practices but many practices correspond to ITIL v3 processes.
- ITIL 4 framework is a framework for Service Management
- ITIL 4 integrates with other frameworks and methodologies like Agile, DevOps, and Lean
ITIL V3
- ITIL V3 is based on the ITIL service lifecycle that is divided into 5 components (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and has a detailed description of 26 ITIL processes.
- ITIL V3 focuses on IT Service Management
- ITIL V3 does not integrate with other frameworks
A: For both Bootcamp and Without Bootcamp:
As soon as you register, an automated email with your receipt and your access credentials for audio-video lectures is sent to your registered email ID.
For Bootcamp*
- Within 24 hours you will receive a welcome email directly from the training coordinator managing the specific workshop batch you've opted for.
- 3 working days before the batch start date: You will receive a reminder from the training coordinator about the upcoming training.
- On the workshop start date (1 hour before starting off): Your training coordinator will reach you to check if you're having issues with logging online.
- Last day of the workshop: Your training coordinator will ask you to share your feedback for the training.
- 1 working day from the last day of the workshop: Your training coordinator will reach out to you with the next steps, like how to download your certificate(s) and how to avail of the post-training helpline (as applicable).
A: PeopleCert manages the accreditation, assessment, and certification of professional skills. They partner with organizations like AXELOS and other government bodies to deliver exams in multiple formats (classroom/online) worldwide
GreyCampus is accredited by PEOPLECERT on behalf of Axelos. We deliver training in 2 formats that prepares you to clear your certification exam in the first attempt:
- Bootcamp (Instructor-led live online training)
- Without Bootcamp (Self-paced learning)
You may register for the variant of your choice.
A: On successful completion of the training, participants can schedule their ITIL 4 exam by using the exam voucher. The exam is conducted by PEOPLECERT, and the certification is maintained by them. The exam is a closed book and has a rigorous assessment process. Participants need to achieve a minimum pass percentage (65% for ITIL 4 Foundation) to be certified.
Exam details:
- Number of questions: 40
- Duration: 1 hour (60 minutes)
- Exam format: Objective Test Questions (OTAs)
- Passing score: 65% ( 26 out of 40 questions)
If a candidate is taking the exam in a non-native or working language, they may be awarded 25% extra time ( i.e., 75 minutes in total)
A: There are no mandatory prerequisites to attend the training or ITIL 4 Foundation exam. A basic understanding of Service Management concepts is helpful.
ITIL 4 Foundations certification is in itself a prerequisite for other levels in the ITIL 4 certification scheme.
A: This course is suitable for individuals in the IT profession and business students who intend to kickstart service management careers. To broadly categorize:
- ITSM professionals or aspiring ITSM professionals.
- IT professionals (digital, product, developers) who are involved in service delivery.
- Existing ITIL qualification holders who wish to upgrade their knowledge.
A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail after approximately 2 weeks of taking up the exam.
A: If you have started your journey in ITIL V3, do not worry if your certifications will become obsolete. ITIL V3 continues as a credible IT certification, and the exams are available until a further announcement from AXELOS. It is expected that ITIL V3 will be relevant until mid-June 2020.
A: If you have only completed your ITIL v3 Foundation course, it is recommended that you take up an ITIL 4 Foundation course. This ensures a smooth transition to the new certification scheme and also, there are a lot of new focus areas and materials in ITIL 4 which is assessed in the new ITIL 4 exam.
A: If you have already accumulated 17 credits in the ITIL V3 certification scheme, then you are eligible to take the ITIL Managing Professional Transition Module that will help you to change to ITIL 4 certification scheme.
If you do not have 17 credits, then you can continue in the V3 certification scheme until you accumulate your 17 credits or start fresh from the ITIL 4 Foundation course.
A: The ITIL 4 Certification scheme has 5 levels.
- ITIL Foundation
- ITIL Specialist (3 Modules)
- ITIL Strategist
- ITIL Leader
- ITIL Master
There are two designation streams under ITIL 4 that one can follow. ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). One can choose the desired designation based on his learning and career plan.
A: The ITIL 4 Foundation has been launched on 28th February 2019. The other levels are scheduled as per the below timelines.
- ITIL 4 Managing Professional Transition Module - 3 October 2019.
- ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4 Strategist: Direct, Plan and Improve) - November 2019
- ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT) - Q1 2020
- ITIL 4 Strategic Leader Module - more information to be released in the second half of 2019.
A: The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. Once you have passed your Foundation exam, you become eligible for all the other ITIL courses.