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ITIL® 4 Foundation Training and Certification

8k learners
Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package . The course equips you with the rudimentary understanding of IT-enabled services to get you ready for the ITIL Foundation Certificate Examination.

  • Bootcamp (2-day classes)

  • 1-year access to audio-video lectures

  • 2 simulated exams

  • 25 PMI PDUs

  • ITIL 4 exam voucher (validity 6 months)

  • One exam retake attempt
    In the rare event that you fail to clear the certification exam in your first attempt.

  • 100% money-back guarantee

Without Bootcamp USD 480 Enroll now
Bootcamp USD 830 Show Batches

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GreyCampus is a PeopleCert ATO

Program Overview

GreyCampus offers a power-packed ITIL 4 Foundation course for professionals in the IT industry. Backed by PEOPLECERT  accreditation on behalf of AXELOS the ITIL 4 Foundation course aims to expose IT professionals to the fundamental concepts of Modern IT-enabled services.

Our principal objective is to equip you with the grand understanding of modern IT-enabled services. We will adequately prepare you for the ITIL 4 Foundation certification examination and ensure that you pass the exam with just one attempt.

The training package includes 5 easily digestible modules with audio-video lectures,  practice tests, interactive elements and 2 simulated examinations to assess your level of understanding and preparation before you face the certification examination.

  • 2-day immersive training
  • 1-year access to the audio-video lectures, practice questions, 2 simulated exams, and more
  • 25 PMI PDUs
  • PeopleCert ITIL 4 Exam Voucher (validity 6 months)
  • One exam retake attempt in the rare event that you fail to clear the certification exam in your first attempt

Program Outline


Fully grasp the fundamentals and seven principles of ITIL, 4 dimensions of Service Management and Service Value Chain.


Our course outline and curriculum is from the current AXELOS requirements for the ITIL 4 Foundation certification examination syllabus.


Successfully pass the ITIL 4 Foundation certification in just one sitting.

  • ITIL introduction
    Learning goals
    IT service management
    About ITIL 4
    The structure and benefits of ITIL 4
  • Key concepts of service management
    Learning objectives
    Value co-creation and organization
    Service relationships and value
    Module summary
  • The four dimensions of service management
    Organizations and people
    Information and technology
    Partners and suppliers
    Value streams and processes
    External factors
    Module summary
  • The ITIL service value system (SVS)
    SVS overview
    Opportunity, demand and value
    The ITIL guiding principles
    Service value chain(SVC)
    Continual improvement
    Module summary
    • ITIL management practices
      General management practices
      Service management practices
      Technical management practices
      Module summary

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Frequently asked questions


What are the changes to the ITIL Certification scheme?
The ITIL 4 Certification scheme has 5 levels. 
  • ITIL Foundation
  • ITIL Specialist (3 Modules), 
  • ITIL Strategist, 
  • ITIL Leader, and
  • ITIL Master.
There are two designation streams under ITIL 4 that one can follow. ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). One can choose the desired designation based on his learning and career plan. 

For more details, you can click here

When are the ITIL 4 Certifications scheduled to be launched?
The ITIL 4 Foundation has been launched on 28th February 2019. The other levels are scheduled as per the below timelines.

  • ITIL 4 Managing Professional Transition Module - 3 October 2019.
  • ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4 Strategist: Direct, Plan and Improve) - November 2019
  • ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT) - Q1 2020
  • ITIL 4 Strategic Leader Module - more information to be released in the second half of 2019.
I have accumulated some credits in the ITIL V3 certification scheme, so how can I switch to ITIL 4?
If you have already accumulated 17 credits in the ITIL V3 certification scheme, then you are eligible to take the ITIL Managing Professional Transition Module that will help you to change to ITIL 4 certification scheme.

If you do not have 17 credits, then you can continue in the V3 certification scheme until you accumulate your 17 credits or start fresh from the ITIL 4 Foundation course.

I have finished my ITIL V3 Foundation course, should I re-register for the ITIL 4 Foundation exam?
If you have only completed your ITIL v3 Foundation course, it is recommended that you take up an ITIL 4 Foundation course. This ensures a smooth transition to the new certification scheme and also, there are a lot of new focus areas and materials in ITIL 4 which is assessed in the new ITIL 4 exam.
Will ITIL V3 be still relevant?
If you have started your journey in ITIL V3, do not worry if your certifications will become obsolete. ITIL V3 continues as a credible IT certification, and the exams are available until a further announcement from AXELOS. It is expected that ITIL V3 will be relevant until mid-June 2020.
Is ITIL 4 Foundation course mandatory?
The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. Once you have passed your Foundation exam, you become eligible for all the other ITIL courses.


What is the learner profile for the ITIL 4 Foundation certification
This course is suitable for individuals in the IT profession and business students who intend to kickstart service management careers. To broadly categorize:

  • ITSM professionals or aspiring ITSM professionals.
  • IT professionals (digital, product, developers) who are involved in service delivery.
  • Existing ITIL qualification holders who wish to upgrade the knowledge.
What are the prerequisites for the ITIL 4 Foundation certification training & exam?
There are no mandatory prerequisites to attend the training or ITIL 4 Foundation exam. A basic understanding of Service Management concepts is helpful.

ITIL 4 Foundations certification is in itself a prerequisite for other levels in the ITIL 4 certification scheme.
When do I get my certification?
Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail after approximately 2 weeks of taking up the exam.
What does the certification exam entail?
On successful completion of the training, participants can schedule their ITIL 4 exam by using the exam voucher. The exam is conducted by PEOPLECERT, and the certification is maintained by them. The exam is a closed book and has a rigorous assessment process. Participants need to achieve a minimum pass percentage (65% for ITIL 4 Foundation) to be certified.

Exam details:

  • Number of questions: 40
  • Duration: 1 hour (60 minutes)
  • Exam format: Objective Test Questions (OTQs)
  • Passing Score: 65% ( 26 out of 40 questions)

If a candidate is taking the exam in a non-native or working language, they may be awarded 25% extra time ( i.e., 75 minutes in total)
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