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ITIL® 4 Foundation Training and Certification in Dubai

Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package in Dubai. The course equips you with the rudimentary understanding of IT-enabled services to get you ready for the ITIL Foundation Certificate Examination.

  • Bootcamp (2-day classes)

  • 1-year access to audio-video lectures

  • 2 simulated exams

  • 25 PMI PDUs

  • ITIL 4 exam voucher (validity 6 months)

  • One exam retake attempt

  • 100% money-back guarantee

ITIL® 4 Foundation Training and Certification
GreyCampus is a PeopleCert ATO

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What you get

  • 2-day immersive training
  • 1-year access to the audio-video lectures, practice questions, 2 simulated exams, and more
  • 25 PMI PDUs
  • PeopleCert ITIL 4 Exam Voucher (validity 6 months)
  • One exam retake attempt in the rare event that you fail to clear the certification exam in your first attempt

Upcoming Batches

December 18,19 2020 (09:00 AM - 05:00 PM GST)

Course Outcomes

Skills

Fully grasp the fundamentals and seven principles of ITIL, 4 dimensions of Service Management and Service Value Chain.

Alignment

Our course outline and curriculum is from the current AXELOS requirements for the ITIL 4 Foundation certification examination syllabus.

Outcome

Successfully pass the ITIL 4 Foundation certification in just one sitting.

Our 100% Money Back Guarantee

We offer a no questions asked, 100% money back guarantee to all of our training participants. This guarantee covers you when you are dissatisfied with any aspect of the ITIL® 4 Foundation Training and Certification, and communicate it to us via an email (support@greycampus.com) within 24 hours from the time when the first session of the bootcamp training. It's that easy!

Course Curriculum

  • ITIL introduction
    Learning goals
    IT service management
    About ITIL 4
    The structure and benefits of ITIL 4
  • Key concepts of service management
    Learning objectives
    Introduction
    Value co-creation and organization
    Service relationships and value
    Module summary
  • The four dimensions of service management
    Introduction
    Organizations and people
    Information and technology
    Partners and suppliers
    Value streams and processes
    External factors
    Module summary
  • The ITIL service value system (SVS)
    Introduction
    SVS overview
    Opportunity, demand and value
    The ITIL guiding principles
    Governance
    Service value chain(SVC)
    Continual improvement
    Module summary
  • ITIL management practices
    Introduction
    General management practices
    Service management practices
    Technical management practices
    Module summary

Reviews

5/5

ratings

based on 1,154 reviews

Overall I had good experience with GreyCampus starting from customer service team who were patiently answering my inquiries and provided information that I need anytime through messaging application. And after I had signed up, Operation Manager Ria had been diligently to walk me through step by step to complete my PMP membership registration and supported the whole registration process. Thanks.

star rating
Trustpilot
Mohammed.siraj

Iam completely satisfied with grey campus. Each and every topic in itil they trained very well. And administration staff is very good. They guide me verywell & cleared all queries. I would suggest those who are want to take itil visit grey campus
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GreyCampus
Joseph Pichert

I did this strictly on-line without an instructor. Found the material easy to study and comprehend. Liked to different types of learning - presentation, quizzes, tests. Support was extremely responsive when I had a question.
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GreyCampus
Zou Jing

Introduction of whole picture of ITIL is good. Too many knowledge need to learn in only in 2 days.
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GreyCampus
CHOW HING WAH

This training is include mock exam i liked it.
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GreyCampus
CHEN LAN LAN

The like the workshop environment.
star rating
GreyCampus
Lu Yuan

The course content is good.
star rating
GreyCampus
Zhag Hao

New concept can give us a useful framework.
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GreyCampus
Prabhakar Arumugam

The communication of trainer is very good & trainer teaching very good.
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GreyCampus
Prasad DVSV

Training on ITIL V4 which was presented by Mr. Chaitanya was very good/excellent, with 3 days of full day training we doesn't feel bored. He made interactive session.
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GreyCampus
Vijay Patil

Knowledge of the trainer & training material.
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