ITIL® 4 Foundation Certification Course in Dubai

Aligned to AXELOS update - February 2019

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ITIL 4, the latest version of the popular service framework (ITSM) has launched the ITIL Foundation (ITIL-F) course in February 2019. The ITIL-F course is the first course that has been launched by AXELOS in the new certification scheme. This course is mandatory to be eligible for all other levels.

ITIL 4 Foundation level provides you with the introduction to ITIL 4 and gives a new perspective to look at the IT Service Management through a Service Value System. ITIL 4 has been developed for organizations and individuals for managing information technology in a modern service economy.

This course is brought to you by GreyCampus, Accredited by PEOPLECERT on behalf of Axelos.

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What will I get?

  • 2 days' Instructor-led classroom training in Dubai
  • Additional 1-day hands-on exam solving session (live online)
  • 1 Year e-learning access to our official ITIL-F 4 courseware
  • 30-Day Instructor Helpline Post Training
  • 2 simulated exams
  • 100% Money Back Guarantee

Fill in the form alongside to avail the best price of $799 for the training. (Limited time offer)

Upcoming Batches

August 23, 24 2019 (Fri,Sat)

September 20, 21 2019 (Fri,Sat)

October 18, 19 2019 (Fri,Sat)

November 15, 16 2019 (Fri,Sat)

December 20, 21 2019 (Fri,Sat)

Course Description

ITIL 4 release is not a jump from ITIL v3, the transition is from ITIL 2011 version to ITIL 4. Yet ITIL 4 expands on the previous versions and is compatible with the existing certification scheme. It is much more practical than previous versions and keeps up with the digital trends of software requirement and IT operations.

ITIL 4 development involved industry experts across the globe and is totally community driven. The framework has undergone a significant overhaul to contribute and deliver value to the business. The focus of the release is to bring in flexibility and adaptability in the ITSM. Many of the ITSM practices are tweaked for better customer experience, value streams, and digital transformation. ITIL 4 has embraced Lean, Agile and DevOps models into the framework to manage services in the new, more complex, world.

Course Outcome


Understand the 7 Guiding principles of ITIL, Service Value Chain, 4 dimensions of Service management.


Our ITIL 4 Foundation course curriculum is aligned to the latest update of AXELOS


Be fully prepared to clear the ITIL 4 Foundation certification exam.

Exam and Certification

The ITIL Foundation Certification exam is a closed book exam and is 60 minutes long.

  • Number of questions: 40
  • Format of questions: Objective Test Questions (OTQs)
  • Minimum Score: 65% ( 26 out of 40 questions)

If a candidate is taking the exam in a non-native or working language, they may be awarded 25% extra time ( 75 minutes )

100% Money Back Guarantee – How it works

We’re 100% committed to your success. If you’re not satisfied with any aspect of our training, just let us know within 24 hours of the start of the first day’s training via email and we’ll issue a full refund.

That’s it!

Who should attend

This course is suitable for individuals in the IT profession and business students who intend to kickstart service management career. To broadly categorize:

  • ITSM professionals or aspiring ITSM professionals.
  • IT professionals (digital, product, development) who are involved in service delivery.
  • Existing ITIL qualification holders who wish to upgrade the knowledge.


A basic understanding of Service Management concepts is helpful but not mandatory. There are no prerequisites for attending the training course.

Course Curriculum

  • IT service management in the modern world
  • About ITIL 4
  • The structure and benefits of the ITIL 4 framework
    • The ITIL SVS
    • The four dimensions model
  • Value and value co-creation
    • Value co-creation
  • Organizations, service providers, service consumers, and other stakeholders
    • Service providers
    • Service consumers
    • Other stakeholders
  • Products and services
    • Configuring resources for value creation
    • Service offerings
  • Service relationships
    • The service relationship model
  • Value: outcomes, costs, and risks
    • Outcomes
    • Costs
    • Risks
    • Utility and warranty
  • Summary
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
    • Value streams for service Management
    • Processes
  • External factors
  • Summary
  • Service value system overview
  • Opportunity, demand, and value
  • The ITIL guiding principles
    • Focus on value
    • Start where you are
    • Progress iteratively with feedback
    • Collaborate and promote visibility
    • Think and work holistically
    • Keep it simple and practical
    • Optimize and automate
    • Principle interaction
  • Governance
    • Governing bodies and governance
    • Governance in the SVS
  • Service value chain
    • Plan
    • Improve
    • Engage
    • Design and transition
    • Obtain/build
    • Deliver and support
  • Continual improvement
    • Steps of the continual improvement model
    • Continual improvement and the guiding principles
  • Practices
  • Summary
  • General management practices
    • Architecture management
    • Continual improvement
    • Information security management
    • Knowledge management
    • Measurement and reporting
    • Organizational change management
    • Portfolio management
    • Project management
    • Relationship management
    • Risk management
    • Service financial management
    • Strategy management
    • Supplier management
    • Workforce and talent management
  • Service management practices
    • Availability management
    • Business analysis
    • Capacity and performance management
    • Change control
    • Incident management
    • IT asset management
    • Monitoring and event management
    • Problem management
    • Release management
    • Service catalogue management
    • Service configuration management
    • Service continuity management
    • Service design
    • Service desk
    • Service level management
    • Service request management
    • Service validation and testing
  • Technical management practices
    • Deployment management
    • Infrastructure and platform management
    • Software development and management 193


Our Training Venue in Dubai

Carlton Tower Hotel
Baniyas Street, Deira Dubai, United Arab Emirates

Dubai is one of the seven emirates that make up the United Arab Emirates (UAE) on the Arabian Peninsula. Dubai is the largest city in the United Arab Emirates. Dubai is one of the leading tourist destinations in the world. Modern sky-scrapers, magnificent architectural buildings, luxurious hotels, and shopping malls invite a million of tourists to the city. Palm Islands, Jumeirah Beach, the Dragon Mart, Dubai Museum, Burj al Arab, and Burj Khalifa are some of the major attractions.

Frequently Asked Questions

Our 2-day intensive ITIL 4 certification training is supplemented by quick-fire Q&As and simulated tests. The instructors use a mix of practical skills and industry experiences to make the theory component more engaging and adequately prepare the students of Dubai for sure shot success in the examination.

This 1-day hands-on PMP exam solving session is an instructor-led training that focuses on the final preparation for the ITIL Exam. The session includes:

  • Solving a Mock exam
  • Exam Question Analysis and
  • Doubt Clearing

It provides an intense learning environment to the attendees for the ITIL 4 exam preparation and is scheduled once every month. You will be provided with a link to attend the session.

ITIL 4 is launched to keep up with the latest trends in software development and IT operations. It is a community-driven update and has integrated Agile, DevOps and Lean concepts with ITIL best practices. Thus helping professionals to compete in the growing and complex market.

We’re committed to your success, and we give our 100% to help you succeed. This guarantee is your insurance if you feel any different. It allows you to claim a full refund on your ITIL 4 course fee if you find any issue with any aspect of our ITIL 4 training in Dubai. The only catch - you’ll need to let us know about your dissatisfaction over an email within a day from the start of the first day of training.

Participants can communicate the same to us via email to This guarantee is valid for participants who have paid the entire enrollment fee.

Axelos has released the ITIL Foundation module on 28th February 2019. Other levels of education are expected to be scheduled for late Summer 2019.

If you have only completed your ITIL v3 Foundation course, it is recommended that you take up an ITIL 4 Foundation course. This ensures a smooth transition to the new certification scheme and also, there are a lot of new focus areas and materials in ITIL 4 which is assessed in the new ITIL 4 exam.

If you have started your journey in ITIL V3, do not worry if your certifications will become obsolete. ITIL V3 continues as a credible IT certification, and the exams are available until a further announcement from AXELOS. It is expected that ITIL V3 will be relevant until mid-June 2020.

If you have already accumulated 17 credits in the ITIL V3 certification scheme, then you are eligible to take the ITIL Managing Professional Transition Module that will help you to change to ITIL 4 certification scheme.

If you do not have 17 credits, then you can continue in the V3 certification scheme until you accumulate your 17 credits or start fresh from the ITIL 4 Foundation course.

There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification. Participants should have some experience in IT and they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers, and System Administrators/Integrators.

The ITIL® Foundation examination follows the following structure:

  • Exam type: Multiple choice, 40 Questions
  • Exam Duration: 60 minutes
  • Exam language: English
  • Supervised: Yes
  • Open book: No
  • Pass score: 65% (26/40)
  • Marking method: Classic
  • multiple choice: only one option can be correct and will be awarded a mark
  • Exam mode: Paper-based


To attend the ITIL classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however, we recommend taking up an accredited ITIL® Foundation training prior to the exam.

Participants who have successfully cleared the ITIL certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier approximately 2 weeks of taking up the exam.

After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.