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USD 480 - 750

ITIL® 4 Foundation Training & Certification

Upgrade your knowledge of IT Service Management through this comprehensive ITIL training and certification examination package . The course equips you with the rudimentary understanding of IT-enabled services to get you ready for the ITIL Foundation Certificate Examination.

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  • 2 simulated exams
  • 100% money-back guarantee
  • 6-month access to retake the PeopleCert ITIL 4 Exam
    Applicable only when the initial exam linked to it has a “fail” result.
  • ITIL 4 exam voucher (validity 6 months)
  • 2 days' instructor-led training
  • 1-year e-learning access
  • 25 PMI PDUs

150,000 + Professionals Trained


100 + Professional Courses


500 +
Expert Instructors

Course Delivery
  • Live, over the web lectures
  • Traditional classroom
  • Online self-learning
Enroll now

GreyCampus is a PeopleCert ATO

  • skills

    Fully grasp the fundamentals and seven principles of ITIL, 4 dimensions of Service Management and Service Value Chain.

  • alignment

    Our course outline and curriculum is from the current AXELOS requirements for the ITIL 4 Foundation certification examination syllabus.

  • outcome

    Successfully pass the ITIL 4 Foundation certification in just one sitting.

Course overview

GreyCampus offers a power-packed ITIL 4 Foundation course for professionals in the IT industry. Backed by PEOPLECERT  accreditation on behalf of AXELOS the ITIL 4 Foundation course aims to expose IT professionals to the fundamental concepts of Modern IT-enabled services.

Our principal objective is to equip you with the grand understanding of modern IT-enabled services. We will adequately prepare you for the ITIL 4 Foundation certification examination and ensure that you pass the exam with just one attempt.

The training package includes 5 easily digestible modules with audio-video lectures,  practice tests, interactive elements and 3 simulated examinations to assess your level of understanding and preparation before you face the certification examination.

What you get

  • 2-day immersive training
  • 1-year access to the audio-video lectures, practice questions, 2 simulated exams, and more
  • 25 PMI PDUs
  • PeopleCert ITIL 4 Exam Voucher (validity 6 months)
  • 30-day access to an instructor (via email) for doubt clearing and issue resolution
  • 6-month access to retake the PeopleCert ITIL 4 Exam when the initial exam linked to it has a “fail” result.


Online self-learning

USD 480
  • Where: Online
  • How: Self-paced
  • What: 365 days access to audio-video lectures and other resources
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Live online training

USD 750
  • Where: Online
  • How: Instructor-led lectures
  • What: 2-day classes, 6-month access to all ITIL® 4 Foundation live online batches
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Classroom training

  • Where: Washington DC
  • How: Traditional classroom
  • What: 2-day instructor-led in-person training
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Course curriculum

Download brochure
  • ITIL Introduction
    Learning Goals
    IT service management
    About ITIL 4
    The structure and benefits of ITIL 4
  • Key concepts of service management
    Value Co-creation & Organization
    Service Relationships & Value
    Module Summary
  • The four dimensions of service management
    Organizations and people
    Information and technology
    Partners and suppliers
    Value streams and processes
    External factors
    Module Summary
  • The ITIL service value system (SVS)
    SVS Overview
    Opportunity, demand and value
    The ITIL guiding principles
    Service value chain(SVC)
    Continual improvement
    Module Summary
  • ITIL management practices
    General management practices
    Service Management practices
    Technical management practices
    Module Summary

Download full course agenda/brochure

Our learners come from

Frequently asked questions
Why ITIL 4 is important?
ITIL 4 is not just the next version, this ITIL update is the first major update to ITIL since 2007. This update specifies ITIL as "a framework for service management" as against the "IT service management" which reflects the trend of applying service management best practices in the domain of enterprise and business services.

In simple words, ITIL 4 is launched to focus on 'end-to-end service management from demand to value.’ It is a community-driven update and has integrated Agile, DevOps and Lean concepts with ITIL best practices. Thus helping professionals to compete in the growing and complex market.
What does the 30 Day Instructor Helpline mean?
Instructor helpline: 30-day access to an instructor (via email) for doubt clearing and issue resolution.

Classroom and Live-online training: The Instructor helpline period is valid for 30 days from the last day of the training.

Online self-learning course: The Instructor helpline is valid for 30 days from the day you have enrolled in the course.

Send your questions/ doubts to to avail this service.
What are the differences between ITIL V3 and ITIL 4?
ITIL 4 is not a replacement for the existing ideas of the service management but an addition to the ITIL framework. Both the ITIL V3 and ITIL 4 are built on the same guiding principles but ITIL 4 has taken a new approach.

  • ITIL 4 does not have the concept of a service life cycle but has 2 important components:

  1. 4 dimensions  (Organizations and people, Information and Technology, Partners and suppliers, Value streams and processes.)
  2. Service Value system (Guiding Principles, Governance, Service value chain, Continual improvement, Practices.)

The processes are replaced by 34 practices but many practices correspond to ITIL v3 processes.

  • ITIL 4 framework is a framework for Service Management

  • ITIL 4 integrates with other frameworks and methodologies like Agile, DevOps and Lean


  • ITIL V3 is based on the ITIL service lifecycle that is divided into 5 components (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement) and has a detailed description of 26 ITIL processes.

  • ITIL V3 focuses on IT Service Management

  • ITIL V3 does not integrate with other frameworks

Who is AXELOS?
AXELOS works towards developing, enhancing, managing and promoting frameworks and methodologies that are widely used by professionals across the globe in IT service management, project, program and portfolio management, and cyber resilience.

ITIL® is a framework developed by AXELOS that is adopted by the public, private and voluntary sectors in more than 150 countries. You can find more details about AXELOS here.

Who is PeopleCert?
PeopleCert manages the accreditation, assessment, and certification of professional skills. They partner with organizations like AXELOS and other government bodies to deliver exams in multiple formats (classroom/online)  worldwide

GreyCampus is accredited by PEOPLECERT on behalf of Axelos. We deliver training in 3 formats that prepares you to clear your certification exam in the first attempt:

  • Instructor-led classroom training
  • Instructor-led live online training
  • Online self-learning

You may register for the variant of your choice.

What happens when you register?
For all variants - Online Self-learning, Live Online, Classroom

Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.

For Live Online and In-person Classrooms*

The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you've registered for.

3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.

On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you're having issues in reaching the location/ logging in online.

Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.

1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.
Is ITIL 4 Foundation course mandatory?
The ITIL 4 Foundation level is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. Once you have passed your Foundation exam, you become eligible for all the other ITIL courses.
Will ITIL V3 be still relevant?
If you have started your journey in ITIL V3, do not worry if your certifications will become obsolete. ITIL V3 continues as a credible IT certification, and the exams are available until a further announcement from AXELOS. It is expected that ITIL V3 will be relevant until mid-June 2020.
I have finished my ITIL V3 Foundation course, should I re-register for the ITIL 4 Foundation exam?
If you have only completed your ITIL v3 Foundation course, it is recommended that you take up an ITIL 4 Foundation course. This ensures a smooth transition to the new certification scheme and also, there are a lot of new focus areas and materials in ITIL 4 which is assessed in the new ITIL 4 exam.

If you are an ITIL V3 Foundation certified, we have a special offer for you. Here’s the link to avail the offer.
I have accumulated some credits in the ITIL V3 certification scheme, so how can I switch to ITIL 4?
If you have already accumulated 17 credits in the ITIL V3 certification scheme, then you are eligible to take the ITIL Managing Professional Transition Module that will help you to change to ITIL 4 certification scheme.

If you do not have 17 credits, then you can continue in the V3 certification scheme until you accumulate your 17 credits or start fresh from the ITIL 4 Foundation course.

What are the changes to the ITIL Certification scheme?
The ITIL 4 Certification scheme has 5 levels. 
  • ITIL Foundation
  • ITIL Specialist (3 Modules), 
  • ITIL Strategist, 
  • ITIL Leader, and
  • ITIL Master.
There are two designation streams under ITIL 4 that one can follow. ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). One can choose the desired designation based on his learning and career plan. 

For more details, you can click here

When are the ITIL 4 Certifications scheduled to be launched?
The ITIL 4 Foundation has been launched on 28th February 2019. The other levels are scheduled as per the below timelines.

  • ITIL 4 Managing Professional Transition Module - 3 October 2019.
  • ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Create, Deliver and Support, and ITIL 4 Strategist: Direct, Plan and Improve) - November 2019
  • ITIL 4 Managing Professional Modules (ITIL 4 Specialist: Drive Stakeholder Value, ITIL 4 Specialist: High Velocity IT) - Q1 2020
  • ITIL 4 Strategic Leader Module - more information to be released in the second half of 2019.
What does the certification exam entail?
On successful completion of the training, participants can schedule their ITIL 4 exam by using the exam voucher. The exam is conducted by PEOPLECERT, and the certification is maintained by them. The exam is a closed book and has a rigorous assessment process. Participants need to achieve a minimum pass percentage (65% for ITIL 4 Foundation) to be certified.

Exam details:

  • Number of questions: 40
  • Duration: 1 hour (60 minutes)
  • Exam format: Objective Test Questions (OTQs)
  • Passing Score: 65% ( 26 out of 40 questions)

If a candidate is taking the exam in a non-native or working language, they may be awarded 25% extra time ( i.e., 75 minutes in total)
What are the prerequisites for the ITIL 4 Foundation certification training & exam?
There are no mandatory prerequisites to attend the training or ITIL 4 Foundation exam. A basic understanding of Service Management concepts is helpful.

ITIL 4 Foundations certification is in itself a prerequisite for other levels in the ITIL 4 certification scheme.
What is the learner profile for the ITIL 4 Foundation certification
This course is suitable for individuals in the IT profession and business students who intend to kickstart service management careers. To broadly categorize:

  • ITSM professionals or aspiring ITSM professionals.
  • IT professionals (digital, product, developers) who are involved in service delivery.
  • Existing ITIL qualification holders who wish to upgrade the knowledge.
When do I get my certification?
Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail after approximately 2 weeks of taking up the exam.
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