ITIL Intermediate Continual Service Improvement course by GreyCampus will impart strong fundamental knowledge required to pass the ITIL Continual Service Improvement certification exam by Axelos. This certificate carries 3 credits out of 17 to be achieved for the ITIL Intermediate certification.
By attending this course, participants will gain complete knowledge of how organizations strategically review the products and services they produce following the strategy, design, transition and operation stages of the information technology service lifecycle. This course also offers guidance on the tools and techniques that can be used to support CSI activities and covers management & control of activities within the Continual Service Improvement phase of the ITIL Lifecycle.
*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy
Continual service improvement principles
Continual service improvement process
Continual service improvement methods and techniques
Implementing continual service improvement
Challenges, critical success factors and risks
A: ITIL Foundation certification is mandatory to take this intermediate exam
A: This course will prepare delegates to write the ITIL Intermediate: Continual Service Improvement exam in IT Service Management