ITIL Intermediate Continual Service Improvement (CSI) Training

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ITIL Intermediate Continual Service Improvement course by GreyCampus will impart strong fundamental knowledge required to pass the ITIL Continual Service Improvement certification exam by Axelos. This certificate carries 3 credits out of 17 to be achieved for the ITIL Intermediate certification.

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  • 1 year e-learning access

  • 1 simulated exam

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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Course Overview

ITIL Intermediate Continual Service Improvement course by GreyCampus will impart strong foundational knowledge required to pass the ITIL Continual Service Improvement certification exam by Axelos. This certificate carries 3 credits out of 17 to be achieved for the ITIL Intermediate certification.

You will learn processes, practice elements and management techniques that help you build, test and implement IT products and services.

This module will help you understand the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes.

The CSI qualification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

CSI practices can help businesses and projects continue to meet and adapt to the changing needs of end users as well as improving efficiencies and returns on investment for organizations.

Course Outline

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Frequently Asked Questions

Faqs

  • Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
  • Target audience can be, but not limited to
    • Chief information officers (CIOs)
    • Chief technology officers (CTOs)
    • Managers
    • Supervisory staff
    • Team leaders
    • Service designers
    • IT architects
    • IT planners
    • IT consultants
    • IT audit managers
    • IT security managers
    • Service test managers and ITSM trainers

A: ITIL Foundation certification is mandatory to take this intermediate exam

A: This course will prepare delegates to write the ITIL Intermediate: Continual Service Improvement exam in IT Service Management

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