ITIL® Intermediate Service Operations Training

8k learners

Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? GreyCampus ITIL Intermediate Service Operations is your next step. GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.

  • Learning Aids

  • Bootcamp Training*

  • 100% Money Back Guarantee*

  • 2 Simulated Exams

  • 1 Year Access to A/V lectures

USD 790

Group Training

Looking for a personalized training for a group (3 or more participants) at your preferred location?
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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Course Overview

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
*Check our Cancellation/Rescheduling policy


  • 2 Simulated Exams
  • 1-year access to audio-video lectures
  • Course completion certificate

Course Outline

Introduction to ITIL
Benefits of ITIL
Sources of Best Practices
Qualification of Schemes
Balancing Strategic Dynamics
Governance and ITSM
Business Case
ITIL Service Lifecycle
Introduction to Service Operations
Service Operation Processes
Service Operations Functions
Service Operations Principles
Event Management
Incident Management
Problem Management
Request Fulfillment/Management
Access Management
Operational Activities of Processes
Common Service Operational Activities
Technical Management
IT Operations Management
Application Management
Generic Roles and Responsibilities
Technology Considerations
Implementation Considerations
Challenges, Critical Success Factors and Risks


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Frequently Asked Questions


A:  The participants require ITIL Foundation level certification or knowledge to take this course.

A: Intermediate

A: ITIL- Intermediate Life Cycle Module

A: ​​​​​There are 5 certification each carry 3 credits. ITIL-Service Operations being one of them. Completing all the 5 certifications will earn you ITIL Intermediate Life Cycle certificate.


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