Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? GreyCampus ITIL Intermediate Service Operations is your next step. GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.
ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.
*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
*Check our Cancellation/Rescheduling policy
Introduction to ITIL
Benefits of ITIL
Sources of Best Practices
Qualification of Schemes
Balancing Strategic Dynamics
Introduction to Service Operations
Service Operation Processes
Service Operations Functions
Service Operations Principles
Operational Activities of Processes
Common Service Operational Activities
IT Operations Management
Generic Roles and Responsibilities
Challenges, Critical Success Factors and Risks
A: The participants require ITIL Foundation level certification or knowledge to take this course.
A: ITIL- Intermediate Life Cycle Module
A: There are 5 certification each carry 3 credits. ITIL-Service Operations being one of them. Completing all the 5 certifications will earn you ITIL Intermediate Life Cycle certificate.