ITIL® Intermediate Service Operations Training

8.6K Learners

Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? GreyCampus ITIL Intermediate Service Operations is your next step. GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.

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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Course Overview


ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
*Check our Cancellation/Rescheduling policy



Course Outline

Introduction to ITIL

Benefits of ITIL

Sources of Best Practices

Qualification of Schemes

Balancing Strategic Dynamics

  • Governance and ITSM
  • Business Case
  • ITIL Service Lifecycle

Introduction to Service Operations

Service Operation Processes

Service Operations Functions

Service Operations Principles

Event Management

Incident Management

Problem Management

Request Fulfillment/Management

Access Management

Operational Activities of Processes

Technical Management

Common Service Operational Activities

IT Operations Management

Application Management

Generic Roles and Responsibilities

Technology Considerations

Implementation Considerations

Challenges, Critical Success Factors and Risks


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Frequently Asked Questions


A: Intermediate

A:  The participants require ITIL Foundation level certification or knowledge to take this course.

A: ITIL- Intermediate Life Cycle Module

A: ​​​​​There are 5 certification each carry 3 credits. ITIL-Service Operations being one of them. Completing all the 5 certifications will earn you ITIL Intermediate Life Cycle certificate.


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