ITIL® Intermediate Service Operations Training

Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advance levels? GreyCampus ITIL Intermediate Service Operations is your next step. GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.

USD 790

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Group Training

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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Course Overview

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
*Check our Cancellation/Rescheduling policy

2 Simulated Exams
1-year access to audio-video lectures
Course completion certificate

Course Outline

Introduction to ITIL

Introduction to ITIL
Benefits of ITIL

Benefits of ITIL
Sources of Best Practices

Sources of Best Practices
Qualification of Schemes

Qualification of Schemes

Balancing Strategic Dynamics

Balancing Strategic Dynamics
Governance and ITSM

Governance and ITSM
Business Case

Business Case
ITIL Service Lifecycle

ITIL Service Lifecycle
Introduction to Service Operations

Introduction to Service Operations
Service Operation Processes

Service Operation Processes
Service Operations Functions

Service Operations Functions
Service Operations Principles

Service Operations Principles
Event Management

Event Management
Incident Management

Incident Management
Problem Management

Problem Management
Request Fulfillment/Management

Request Fulfillment/Management
Access Management

Access Management
Operational Activities of Processes

Operational Activities of Processes
Common Service Operational Activities

Common Service Operational Activities
Technical Management

Technical Management
IT Operations Management

IT Operations Management
Application Management

Application Management
Generic Roles and Responsibilities

Generic Roles and Responsibilities
Technology Considerations

Technology Considerations
Implementation Considerations

Implementation Considerations
Challenges, Critical Success Factors and Risks

Challenges, Critical Success Factors and Risks

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Frequently asked questions

Faqs

Q: What is the eligibility criteria?

A: The participants require ITIL Foundation level certification or knowledge to take this course.

Q: Which level of ITIL does this belong to?

A: Intermediate

Q: Which module of Intermediate does ITIL SO fall into?

A: ITIL- Intermediate Life Cycle Module

Q: How many certifications are required to earn ITIL Intermediate Life Cycle Certificate?

A: There are 5 certification each carry 3 credits. ITIL-Service Operations being one of them. Completing all the 5 certifications will earn you ITIL Intermediate Life Cycle certificate.

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Expert Instructors

100 +

PROFESSIONAL Courses

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