ITIL® Intermediate Service Operations Training

8.6K Learners

Are you a seeking a career in IT Service Operations? Have you completed ITIL-Foundation and panning to upgrade to intermediate and advance levels? GreyCampus ITIL Intermediate Service Operations is your next step. GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam Conducted by PEOPLECERT.

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  • 1 Year E-Learning Access

  • 2 Simulated Exams

  • 100% Money Back Guarantee*

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GreyCampus is a PEOPLECERT ATO

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Course Overview

Description

ITIL Intermediate Service Operation course by Greycampus will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.
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  • E-LEARNING ACCESS: 1 YEAR
  • SIMULATED EXAMS: 2
  • 100% MONEY BACK GUARANTEE*: YES

Course Outline

Introduction to ITIL
 

 ITIL Service Lifecycle
 

Introduction to Service Operations - Value and Challenges

Service Operation Processes

Service Operations Functions

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Frequently Asked Questions

Faqs

A:  The participants require ITIL Foundation level certification or knowledge to take this course.

A: Intermediate

A: ITIL- Intermediate Life Cycle Module

A: ​​​​​There are 5 certification each carry 3 credits. ITIL-Service Operations being one of them. Completing all the 5 certifications will earn you ITIL Intermediate Life Cycle certificate.

 

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