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ITIL Intermediate Service Transition Training

4k learners

Are you seeking a career in IT Service Operations? Have you completed ITIL-Foundation and planning to upgrade to intermediate and advanced levels? GreyCampus' ITIL Intermediate Service Transition is your next step. GreyCampus is an ATO of PEOPLECERT (Examination Body of ITIL). It offers the best of content to equip the seekers with knowledge in IT Service Transition and enable them to qualify in ITIL-ST Certification Exam conducted by PEOPLECERT.

  • Bootcamp Training*

  • 1 Year Access to A/V lectures

  • Learning Aids

  • 100% Money Back Guarantee**

  • 2 Simulated Exams

USD 790

Group Training

Looking for a personalized training for a group (3 or more participants) at your preferred location?
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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Program Overview

ITIL Intermediate Service Transition course by GreyCampus will impart strong foundational knowledge required to pass the ITIL Service Transition certification exam by Axelos. This certificate carries 3 credits out of 17 to be achieved for the ITIL Intermediate certification.

You will learn processes, practice elements and management techniques that help you build, test and implement IT products and services. Application of ITIL-ST at different stages of Lifecycle Management underpins strategic and operational decisions.

ITIL-ST helps you organize your initial operation for new and revised resources created during the Strategic and Design stages of Lifecycle. While guiding you on techniques for organizing and managing the transition, this certification also covers the management of technical considerations, challenges, and risks.

The techniques of ITIL-ST can help organizations and individuals understand and manage changes to IT services in line with users’ expectations and business strategy.  It plays a key role in flexibly managing changes and delivering improvement to services provided by organizations or programs of work.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy

  • 1-year access to audio-video lectures
  • Course completion certificate
  • 2 simulated exams

Program Outline


This certification helps professionals in successfully managing the performance of their services and products. It also helps in increasing the quality of managing IT Services.


The course is accredited to PEOPLECERT and is in alignment with its curriculum for the certification exam.


The training classes help you gain knowledge and understand the techniques to clear the ITIL-ST Exam.

  • Introduction Service Transition
    Introduction Service Transition
  • Service transition principles
    Service transition principles
  • Service transition processes
    Intro to ST Brief
    Change Evaluation
    Change Management
    Knowledge Management
    Release and Deployment
    Service Validation and Testing
    Transition planning and support
  • Managing people through service transitions
    Managing people through service transitions
    • Organizing for service transition
      Organizing for service transition
    • Technology Considerations
      Technology Considerations
    • Implementing and improving service transition
      Implementing and improving service transition
    • Challenges, critical success factors and risks
      Challenges, critical success factors and risks

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Frequently asked questions


Q. How many credits does ITIL intermediate service transition carry in ITIL credit system?

A. The ITIL-ST module is worth 3 credits out of the minimum 17 credits required to progress to Managing Across the Life Cycles module.

Q. What are the subsections in ITIL Intermediate Life Cycle Module?

A.  There are 5 Sub modules in 

  • Service Transition
  • Service Operation
  • Service Strategy
  • Service Design
  • Continual Service Improvement
Q. Any prerequisites to take the exam?

A: ITIL Foundation certification is mandatory to take this intermediate exam

Q. What languages is the ITIL-ST examinations available in?

A. ITIL-Intermediate exams are available only in English.

Q. What if I fail the exam?

A. If unfortunately you failed the ITIL- examination, you can take part in another examination session, which is subject to a resit fee.

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