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ITIL® v3 Foundation Training & Certification

8k learners

Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Greycampus will help students pass the ITIL Foundation certification exam. This course is available in two different modes of learning: Bootcamp and without bootcamp.

  • 1 Year access to audio-video lectures

  • Get 25 PMI PDUs

  • 3 simulated exams

  • PEOPLECERT ITIL exam voucher

  • 100% money back guarantee**

USD 360

Group Training

Looking for a personalized training for a group (3 or more participants) at your preferred location?
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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Program Overview

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.

Please note that GreyCampus is an authorized training provider of AXELOS and our course is accredited and recognized by Axelos.
If you are finding it difficult to take a few days off from your work or personal engagements to attend our Bootcamp session, then you can choose our online self-learning component, which allows you to learn at your own pace & place.

*Only for bootcamp. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy

Program Outline


Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.


Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.


Pass the ITIL Foundation certification exam and become a certified professional in the domain of Service Management.

  • Introduction and Overview
    Service Management and Practice
    Key Terminology & Concepts
    The ITIL Service Life Cycle
    Service Strategy
    Service Design
    Service Transition
    Service Operation
    Continual Service Improvement
    Review Questions
  • Key Principles and Models
    Key Definitions
    Service Strategy Principles and Models
    Service Design Principles and Models
    CSI Principles and Models
    Review Questions
  • Processes
    Service Strategy Key Concepts and Definitions
    Service Strategy Processes
    Technology & Architecture
    Service Design Key Concepts and Definitions
    Service Design Processes
    Service Transition Key Concepts and Definitions
    Service Transition Processes
    Service Operation Key Concepts and Definitions
    Service Operation Processes
    Continual Service Improvement Key Concepts and Definitions
    Continual Service Improvement Processes
    Review Questions
  • Functions
    Review Questions
  • Competence and Training Download full course agenda/ brochure

Download full Program agenda/brochure


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Frequently asked questions


Q: What does ITIL stand for?

A:  Information Technology Infrastructure Library

Q: Who gives ITIL certification?

A:  PEOPLECERT on behalf of AXELOS

Q: Who is eligible for ITIL Certification?

A: There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification Exam. Participants should have some experience in IT; they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators.

Q. What are the levels of ITIL Certification?

The ITIL certification has a series of qualifications that are focused on ITIL best practices in various degrees of depth and detail. This classification of the certification scheme offers flexibility to focus their studies on key areas of interest.

There are five levels of qualifications within the ITIL Qualification Scheme:

Foundation Level: This is the first level in the journey of ITIL that introduces to ITIL terminology, concepts, and methodology used in the ITIL service lifecycle. In this level, you are equipped with the basics of ITIL and the ways to implement in your organization.

Practitioner Level: This is the second level of ITIL that helps you to adopt and adapt ITIL at the workplace. As an ITIL Practitioner, you get to learn how to improve productivity, efficiency, and collaboration between ITSM and organization as a whole.

Intermediate Level: This is the third level of ITIL and this level has 2 streams of certification:

  • Service Lifecycle - this involves a great focus across several processes of ITIL
  • Service capability - this provides you with a more specific focus and in-depth knowledge in one or more ITIL processes.

Expert Level: This is the fourth level of ITIL and is for those who are interested to demonstrate the knowledge of ITIL Scheme entirely. You should have passed the previous levels proving your knowledge and understanding of the ITIL system before you enter this level. In this level, you can choose from the variety of processes at your interest. To clear this level you should possess a strong understanding and knowledge of the ITIL lifecycle.

Master Level: This is the fifth and the highest level of the ITIL certification. To achieve this certification you should prove your ability in implementing the knowledge in a variety of settings to achieve the expected business outcome. If you are directly involved in planning, managing and operating IT service management functions obtaining this certification demonstrates the knowledge.

Q: What is the level of this certification?

A:  Foundation2


Q: What is the exam structure for the ITIL® Foundation certification?

A: The ITIL® Foundation examination follows the following structure:

Exam type:    Multiple choice, 40 Questions

Exam Duration:    60 minutes

Exam language:    English

Supervised:    Yes

Open book:    No

Pass score:    65% (26/40)

Marking method:    Classic multiple choice- only one option can be correct and will be awarded a mark

Q: What is the process of getting the ITIL certification?


  1. Take training at a PEOPLECERT ATO.
  2. After successful completion of training, when you are ready for the certification exam, convey the message to our operations team and we'll book your exam according to your preferred slot.
  3. Pass the ITIL v3 Foundation certification exam with a score of 65% or above to get certified.
Q: Are there any pre-requisites to take up the training session/certification?

A: To attend the bootcamp, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.

Q: Who is this course targeted at?

A:  IT service manager, IT Directors and Managers, Business Manager, Service support engineers, Technical support engineers and Business Process owners and others who are interested in the subject.

Q: What is the recertification process for ITIL credential?

A:  The certification does not expire. But once a new version is released, the current one being ITIL Foundation v3 which released in 2011, you'll need to get certified again.

Q. What happens when you register?

A: For both Bootcamp and Without Bootcamp:

As soon as you register, an automated email with your receipt and your access credentials for audio-video lectures is sent to your registered email ID.

For Bootcamp*

  • Within 24 hours you will receive a welcome email directly from the training coordinator managing the specific workshop batch you've opted for.
  • 3 working days before the batch start date: You will receive a reminder from the training coordinator about the upcoming training.
  • On the workshop start date (1 hour before starting off): Your training coordinator will reach you to check if you're having issues with logging online.
  • Last day of the workshop: Your training coordinator will ask you to share your feedback for the training.
  • 1 working day from the last day of the workshop: Your training coordinator will reach out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).
Q: When do I get my certification?

A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.

Q. When will the participants get their PDU Certificates?

A: All PDU e-certificates will reach participants within 2 business days after the training classes.

Q: What is the exam fee for the ITIL exam?

A:  The ITIL Foundation exam voucher costs USD 250.

Q: What are the career prospects of a ITIL certifcation?

A:  According to a survey by, the average salary of an ITIL-F certified professional is over USD 100,000 per annum.

Q: Does GreyCampus guarantee 100% money back?
A: Without BootCamp: Training sessions without BootCamps are governed by a 3-day trial policy. In the unlikely case of being dissatisfied with the course content, a delegate must reach out to the support team at within 3 days from the date of purchase. After verification, the entire amount will be credited in the original payment mode.
The refund policy mentioned above will stand void and thus unenforceable in case a delegate is found to be involved in any of the following scenarios:
  • Accessing more than 30% of the content available
  • Downloading eBook or any offline material
  • Attempting one or more mock tests
  • Using exam vouchers

The guarantee is valid for participants who have paid the entire enrollment fee.

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