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ITIL® v3 Foundation Training & Certification

8k learners

Looking to build a career in the IT Service Management sector? ITIL Foundation certification is a highly recognized entry-level certification in IT service management. This course by Greycampus will help students pass the ITIL Foundation certification exam. This course is available in two different modes of learning: Bootcamp and without bootcamp.

PMI
  • 1 Year access to audio-video lectures

  • Get 25 PMI PDUs

  • 3 simulated exams

  • PEOPLECERT ITIL exam voucher

  • 100% money back guarantee**

USD 360

Group Training

Looking for a personalized training for a group (3 or more participants) at your preferred location?
Contact us

GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Program Overview

Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.

This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.

Please note that GreyCampus is an authorized training provider of AXELOS and our course is accredited and recognized by Axelos.
If you are finding it difficult to take a few days off from your work or personal engagements to attend our Bootcamp session, then you can choose our online self-learning component, which allows you to learn at your own pace & place.

*Only for bootcamp. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy

Program Outline

Skills

Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.

Alignment

Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.

Outcome

Pass the ITIL Foundation certification exam and become a certified professional in the domain of Service Management.

  • Introduction and Overview
    Service Management and Practice
    Key Terminology & Concepts
    The ITIL Service Life Cycle
    Service Strategy
    Service Design
    Service Transition
    Service Operation
    Continual Service Improvement
    Review Questions
  • Key Principles and Models
    Key Definitions
    Service Strategy Principles and Models
    Service Design Principles and Models
    CSI Principles and Models
    Review Questions
  • Processes
    Service Strategy Key Concepts and Definitions
    Service Strategy Processes
    Technology & Architecture
    Service Design Key Concepts and Definitions
    Service Design Processes
    Service Transition Key Concepts and Definitions
    Service Transition Processes
    Service Operation Key Concepts and Definitions
    Service Operation Processes
    Continual Service Improvement Key Concepts and Definitions
    Continual Service Improvement Processes
    Review Questions
  • Functions
    Functions
    Review Questions
  • Competence and Training Download full course agenda/ brochure

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