Salesforce Certified Administrator Certification Training
Does configuring, customizing and administering users on the Salesforce platform excite you? If so, the Salesforce Certified Administrator certification is the first step to consolidate and validate your skills and experience as a Salesforce Administrator.
Course Curriculum
- Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).
- Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
- Given a scenario, demonstrate the proper setup and maintenance of users.
- Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
- Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
- Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
- Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
- Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
- Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
- Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
- Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
- Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)
- Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
- Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)
- Describe the capabilities of activity management.
- Describe the features of Chatter.
- Describe the capabilities of Salesforce Mobile App.
- Identify use cases for AppExchange applications.
- Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
- Describe the capabilities and implications of data validation tools.
- Describe the options available when creating or customizing a report or report type.
- Describe the impact of the sharing model on reports.
- Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).
- Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
- Describe capabilities and use cases for Flow.
- Describe capabilities and use cases for the approval process.
Best For
Anyone who wants to become a certified Salesforce Administrator can apply for this training program.
Christopher Bernales
The training was very helpful. It successfully delivered its goal of helping us prepare for the certification. The trainer was very accommodating and flexible. It helped that he had a pleasant and approachable personality. Couldn’t thank enough Grey Campus for the experience and help.
Raleigh Santos
Great Support from the central team and the facilitator!
Description
This course is an all-in-one study package to prepare for your Salesforce Certified Administrator certification exam. It is targeted at new as well as experienced admins looking to validate their skills in addition to preparing for the certification. You’ll start off by signing up for your own Developer Edition of Salesforce on Force.com. This is free for life (really!), and will be needed to work through the hands-on exercises throughout this course. On completion of the course, you’ll be able to manage users & data, customize and maintain basic applications, and prepare custom reports, workflows and report dashboards.
The course covers all components and topic areas detailed in the Study Guide for the Salesforce Certified Administrator certification exam. In addition, participants get access to 2 simulated question papers to help prepare for the real exam.
*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy
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Frequently Asked Questions
A. You’ll need a computer with an internet connection to create your Developer Edition access and practice the hands-on exercises. If you opt for Live, Online training, you’ll also need audio/ video equipment to interact with your instructor during the training.
A. Yes, it is free for life.
A. Online proctored exams enable you to take up the certification exam remotely. You’ll just need a computer equipped with a webcam and internet access to take the exam. Onsite proctored exams require you to take up the exam at a Kryterion test center.
A. No, the course is designed to help even beginners with zero to little Salesforce experience to understand Salesforce administration and prepare for the certification exam. Salesforce however recommends ~6 months’ experience in using Salesforce prior to taking up the certification exam.
A. This is a course feature available for participants of the Classroom and Live Online course variants. For up to 30 days after completion of classes, you can reach out to GreyCampus Support (support@greycampus.com) to resolve any queries you may get on the course coverage.
A: Online Self-Learning courses have a 3-day refund policy. If you are not satisfied with the course and report this over an email to elearning@greycampus.com within 3 days from the date of purchase, we will refund the entire amount.
This guarantee is considered void in any of the following cases. If the candidate has-
- Completed more than 30% of the course
- Downloaded any of the offline materials
- Attempted one or more mock exams
- Used exam vouchers
If any participant is not satisfied with the live online or classroom session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to support@greycampus.com.
The guarantee is valid for participants who have paid the entire enrollment fee.
A: As long as the Salesforce Certified Administrator certification training is concerned, GreyCampus provides industry’s best, leading e-learning content consisting of practical examples, hands-on exercises and comparable quality, all of it at a cost lower than the standard market price of this course.
A: Yes, we have a couple of mock exams at the end of this course.
A: No, salesforce.com certification exams can be registered through webassessor.com.
A: All Salesforce Certification related information can be found on certification.salesforce.com
A. For all variants – Online Self-learning, Live Online, In-person Classroom
Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.
For Live Online and In-person Classrooms*
The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you’ve registered for.
- 3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.
- On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you’re having issues in reaching the location/ logging in online.
- Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.
- 1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).
*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.
A: Yes, our support team can help you in navigating through this course on our website.
A: GreyCampus provides exam registration services for learners across the training courses offered. Below are the exam registration terms and conditions that the delegates must comply with.
- All exams are scheduled within 3 months from the date on which the learner registers for the course.
- Registrants are not eligible for a refund of examination services’ registration fees.