SAP Customer Relationship Management Training

3.2k+ Learners

SAP CRM was designed and developed with a concept of managing and maintaining a relationship with customers by firms. This certification teaches you how to manage all your customer-related data and contacts using SAP CRM. This course will specifically focus on the important aspects of business such as marketing, sales, and service. In this course, the participant will also get acquainted with all the modules and features of SAP CRM.

Group Training

Looking for a personalized training for a group (3 or more participants) at your preferred location?
Contact us

Course Overview


In SAP CRM certification course, you will gain knowledge on how to take complete advantage of the functionalities available in SAP CRM. After completion of the course, the participants will have complete knowledge on how to manage customer lifecycle.

In this course, you will learn about SAP CRM module tools to obtain, retain, and grow profitable customer relationships. By gaining knowledge on these tools, participants can plan and manage marketing, sales, and other campaigns and effectively analyze all the processes.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy


Course Outline

  • Overview of SAP ERP and SAP CRM
  • Introduction to SAP CRM
  • Overview of CRM 2007 Architecture
  • Channel of CRM
  • CRM Application
  • Role in my SAP CRM
  • Architecture of WEB UI
  • UI Concept & UI Component Concept
  • Navigation Bar & Business Roles
  • UI Configuration
  • Personalization
  • Additional Features in Web UI
  • CRM Business Partner (BP)
  • Product Master
  • Transaction Processing
  • Activity Management
  • Partner Processing
  • Action Profile
  • Pricing Fundamental (SAP CRM)
  • CRM Billing
  • The Sales cycle
  • CRM Marketing
  • Overview on SAP CRM Sales


Call us


Live chat


Contact us

Frequently Asked Questions


A. This course is suitable for professionals who are interested in using SAP's Business Suite 7 applications for their business functions within their organizations.

A. CRM combines sales, contact, marketing and customer support, and on other hand ERM standardizes and streamlines business processes across services sales, and finance.

A:  Online Self-Learning courses have a 3-day refund policy. If you are not satisfied with the course and report this over an email to within 3 days from the date of purchase, we will refund the entire amount.

This guarantee is considered void in any of the following cases. If the candidate has-

  • Completed more than 30% of the course
  • Downloaded any of the offline materials
  • Attempted one or more mock exams
  • Used exam vouchers

If any participant is not satisfied with the live online or classroom session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to

The guarantee is valid for participants who have paid the entire enrollment fee.

A. For all variants - Online Self-learning, Live Online, In-person Classroom

Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.

For Live Online and In-person Classrooms*

The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you've registered for.

3 working days before the workshop start date: You receive a reminder from the training coordinator about the upcoming training.

On the workshop start date (1 hour before starting off): Your training coordinator attempts to reach you to check if you're having issues in reaching the location/ logging in online.

Last day of the workshop: Your training coordinator reminds you to leave your feedback for the training.

1 working day from the last day of the workshop: Your training coordinator reaches out to you with the next steps, like how to download your certificate(s) and how to avail the post-training helpline (as applicable).

*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.

500 +

Expert Trainers

250000 +

Hours Delivered

100000 +

Professionals Trained

Got queries?