Service Management Training

1.1K Learners

GreyCampus provides Online Course on Service Management for Project managers. This is a course for self learners who are aiming high performance in service management. The course will teach how to use IT as a tool for a business change and growth.

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Course Overview


GreyCampus offers course on Service Management. After Completing the course on Service Management participants will be able to implement the best practices in IT Service Management. It also helps in using IT as a tool for a business change and growth. The course is closely tied to the ITIL best practices, it also gives an overview of ITIL. 

After completing 10 hours of the course participants will get 10 PDUs.  GreyCampus is a global Registered Education Provider (R.E.P. ID 3871) of PMI, USA.

*Check our Cancellation/Rescheduling policy

  • PMI PDUs: 10

Course Outline

  • Define Service Strategy processes
  • Define Service Design processes

  • Define Service Transition processes

  • Define Service Operation processes

  • Explore Service life-cycle and its phases

  • Define Continual Service Improvement (CSI) process


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Frequently Asked Questions


A: There is no eligibility criteria to take up the course.

A: PDUs are Professional Development Units which are vital for maintaining Project Management Institute (PMI)-certified credentials. PMI certifications apart from CAPM are a part of Continuing Certification Requirements (CCR) program and they support professional development through education. There are different ways to earn PDUs to maintain credentials. Courses and seminars help to stay up-to-date with project management best practices.

A: There are 6 categories of PDUs. (A,B,C,D,E and F)

  1. Category A: Courses offered by PMI’s R.E.P.s or Chapters and Communities
    You can earn PDUs by taking up courses offered by PMI’s R.E.P.s or Chapters and Communities
    The PDU Rule: 1 hour of instruction related to project management, project risk, project scheduling, or program management equals 1 PDU.
  2. Category B: Continuing Education
    You can earn PDUs by completing an academic course offered by a University or college
  3. Category C: Self-Directed Learning
    You can earn PDUs by having formal discussions with colleagues, coworkers, reading articles, books, or instructional manuals, watching videos, using interactive CD-ROMs and more.
  4. Category D: Creating New Project Management Knowledge
    Create new knowledge for the topic related to your credential area of expertise like, project management, project risk management, project scheduling or program management and earn PDUs.
  5. Category E: Volunteer Service
    PDUs can be earned by providing volunteer, non-compensated project management, project risk, project scheduling, or program management services to non-employer or non-client customer groups.
  6. Category F: Working as a Professional in Project Management
    Professionals can earn PDUs by working as a project manager (project risk management professional, project scheduling professional or program manager).

A: All PDU E-Certificates will reach participants within 2 business days after the training.

500 +

Expert Trainers

350,000 +

Hours Delivered

150,000 +

Professionals Trained

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