Quick Start Guide To Attend GreyCampus Live Online Session Using Citrix GoToWebinar

Step 1:

System requirements for using Citrix GoToWebinar:

Operating system

Windows Vista – Windows 10
Mac OS X 10.8 (Mountain Lion) – 10.11 (El Capitan)

Web Browser

Google Chrome v39 or later
Mozilla Firefox v34 or later
Internet Explorer v8 or later
Apple Safari v6 or later

Internet connection

1 Mbps or better (broadband recommended)


GoToWebinar desktop app
JavaScript enabled


2GB or more of RAM
Microphone and speakers (USB headset recommended**) if unmuted by the organizer

Step 2:

Prior to the training session, you will receive an invitation via email from GreyCampus support team.

Step 3:

You have to open the invitation email and click on the webinar link to join the meeting.

Step 4:

After you click on join link, Citrix GoToWebinar application will be automatically downloaded and launched on your computer.

Step 5:

Citrix GoToWebinar control panel information:

  1. Orange button: Expands or Reduces the Menu.

  2. Blue icon: Can be used to view the application in full screen mode.

  3. Green icon: Indicates that the functionality is operating normally.

  4. Black icon: Indicates that the functionality is off.

  5. Audio: Lets you choose your mode of connection.

  6. Telephone: If you use a telephone connection then you will be charged by your telephone service provider. It is NOT free.

  7. Mic & Speakers: Lets you connect through your internet directly.

Step 6:

If you have any queries for the presenter, you can click on Chat and type in your queries. You have the option to share your query with everyone or only to the presenter. You can also use “Raise Your Hand” button to notify the presenter that you have a question or doubt. The presenter may answer your queries immediately or they may do it at a later stage.

Step 7:

You can leave the Live Online webinar session at anytime you want by clicking File Menu and Select End Webinar. The online session will be still on for other participants.

Note: You can send your queries to customersupport@greycampus.com

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Jenny brown