delivers a structure of best processes that are designed to assist and guide the IT professionals and their concerned organizations regarding the issues that their organizations face in the development and the operations.
The best practices in ITIL
are generally based upon the services provided in the areas of Service Support, Service Delivery, Planning to Implement Service Management, Application Management etc. The best practices that are intermittently in employed are Service Support and the Service Delivery. So lets discuss about the two practices in an extensive way.
ITIL SERVICE SUPPORT :
The Service Support comprises of six basic areas, namely
- Service Desk
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
This is one of the two disciplines consisting of IT Service Management. Support Service implements the effective utilization of IT services. These processes are more control oriented and regulate the changes in the IT Infrastructure. Let us go through the processes of the Service Support.
Service Desk - It is responsible for dispatching the information to the organization regarding any implementation of any changes that affect the production services.
- It primarily focuses on the service revival followed by an event. It is closely mingled with Service Desk
, Problem Management and Change Management Processes.
Problem Management - The Problem Management process are proactive in analyzing the future incidents and preventing them from occurring and reactive in responding to those incidents. It plays a major role in data extraction and analyzing them in support of studies.
Configuration Management - Configuration database is the only store house of configuration information for the enterprise. It assists the collection and report of individual infrastructure component specification.
Change Management - It analyzes the individual risks involved in the individual changes. Its name itself indicates that it manages the changes that are introduced to the organization and what will be the possible pros and cons of that change in the organization.
Release Management - It is closely unified wit the Change Management process and faces huge transformations in the organization such as managing huge changes in the business application, introduction of database management system to the organization etc.
ITIL SERVICE DELIVERY :
The Service Delivery consists of five processes, namely
- Service Level Management
- Capacity Management
- Availability Management
- IT Financial Management
- IT Business Continuity Management
It distinctly designates the roles
and obligations of the users or customers who are paying for the product or service, the service providers and the end users. It makes sure that the rules for the operative services are into existence. Lets get a brief idea about the Service Delivery process.
Service Level Management
- It is likely the most important group of functions in the ITIL platform. Utilizing Service Level Management
functions, you'll be able to evidently specify IT in addition to business assignments in addition to obligations in addition to set up clear objectives for services delivery so success components is usually established, calculated in addition to noted.
Capacity Management - It is ensures that IT structure sources have been in spot to gratify prepared company wants, understanding that those people structure belongings are generally correctly applied.
Availability Management - The methodology audits business process accessibility prerequisites and guarantees the most savvy alternate course of actions are placed, set up and tried on a normal premise to guarantee business necessities are met.
IT Financial Management - It verifies the expenses of the preceding administrations and gives budgetary support to guarantee consumptions fall inside affirmed arrangements and that finances are well-used.
IT Business Continuity Management - It reduces the disruptions that are caused due to the breakdown of any program or critical system. It also safeguards the present systems and ensure that it can recover an IT disaster.
These practices have helped many people and organizations over the years to overcome the issues that challenge them in day to day processes.
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