ITIL® (Information Technology Infrastructure Library) is widely known for its sets of varying practices that focus primarily on the improvement of the IT services. ITIL® is published in a set of five core publications, each of the publications cover an IT Service Management lifecycle stage individually.
The goal of ITIL is to describe the process, procedure, plan and tasks those of which are not specific to an organization, are used for establishing integration with strategy for the organization to deliver high value and maintain a competency level. The organization will create a baseline which will help them to plan, implement and measure their steps; in result it will improve the results simultaneously.
The Workshop consists of
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