Turning the raw data into real, actionable insight is the most important aspect of ITSM implementation in an organization. IT analytics solution provides the visibility you need to optimize the delivery of service and better align IT with the business.
To find a right solution, it is important to prioritize your requirements which will help you to drive a right decision. IT analytics solution is specifically for IT service management (ITSM) to support complete analysis, monitoring and management of information.
The attributes for a great IT analytics reporting solution are –
The solution should have an ease of use. It should have an ability to effortlessly navigate through data to uncover actual and meaningful insights. The users should be able to derive insights from data quickly.
Too much power is also dangerous. It has to be carefully used to understand the problems the developers are facing and be precise & clear on how this particular solution can solve the issue.
Actionable data makes data relevant and functional. An analytics solution should be able to filter the unwanted data from the broad dataset and link the useful data together.
Results generated in the form of reports and dashboards are consumed by a number of people. The analytic tool should help users to communicate and converse about the meaningful data whenever and wherever they want.
Objectives of IT Analytics solution
Insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis are required to enable optimum management of IT services. Though every ITSM tool offers its own evaluation options, it does not give you a full overview or complete transparency of cross-system processes and correlating data from different source systems. An effective IT analytic solution is required to evaluate the huge amount of IT data. BI-oriented techniques for IT require a high cost for setting up a data warehouse.
IT Analytic solution aims at -
With ITIL IT Analytic solution, organizations can monitor and analyze the performance of the KPI’s, identify potential improvements and define and control a set of measures. It not only focuses on the performance of the indicators, but also focuses on future-oriented, planned indicators and measures to reduce active or potential problems and incident management where ever possible.