Conflict is inevitable because of the following reasons:
Requirements of many stakeholders
Limited power of the project manager
Necessity of obtaining resources from functional managers
Conflicts can be avoided by Informing the team of:
Exactly where the project is headed
Project constraints and objectives
The seven sources of conflict in the order of their frequency are:
Conflict is best resolved by those involved in the conflict.
The key conflict resolution techniques are:
Confronting (Problem Solving): Confronting means solving the real problem so that the problem goes away. Confronting leads to a win-win situation.
Compromising: This is lose-lose situation, since no party gets everything. This technique involves finding solutions that bring some degree of satisfaction to both parties.
Withdrawal (Avoidance): In this technique, the parties retreat or postpone a decision on a problem. Dealing with problems is a PMI-ism; therefore, withdrawal is not usually the BEST choice for resolving conflict.
Smoothing (Accommodating): This technique emphasizes agreement rather than differences of opinion
Collaborating: In this technique, the parties try to incorporate multiple viewpoints in order to lead to consensus
Forcing: This technique involves pushing one viewpoint at the expense of another
Problem-solving method could include:
Define the root problem
Analyze the problem
Review solution and validate improvement