Conflict is inevitable because of the following reasons: Requirements of many stakeholders Limited power of the project manager Necessity of obtaining resources from functional managers Conflicts can be avoided by Informing the team of: Exactly where the project is headed Project constraints and objectives The seven sources of conflict in the order of their frequency are: Schedule Project priorities Resources Technical opinions Administrative procedures Cost Personality Conflict is best resolved by those involved in the conflict. Conflict Resolution The key conflict resolution techniques are: Confronting (Problem Solving): Confronting means solving the real problem so that the problem goes away. Confronting leads to a win-win situation. Compromising: This is lose-lose situation, since no party gets everything. This technique involves finding solutions that bring some degree of satisfaction to both parties. Withdrawal (Avoidance): In this technique, the parties retreat or postpone a decision on a problem. Dealing with problems is a PMI-ism; therefore, withdrawal is not usually the BEST choice for resolving conflict. Smoothing (Accommodating): This technique emphasizes agreement rather than differences of opinion Collaborating: In this technique, the parties try to incorporate multiple viewpoints in order to lead to consensus Forcing: This technique involves pushing one viewpoint at the expense of another Problem-Solving Method Problem-solving method could include: Define the root problem Analyze the problem Identify solutions Pick solution Implement solution Review solution and validate improvement
Conflict Management
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