Benefits of CMDB – Guide for Management
Asset Management
The CMDB delivers a constantly organized relational data warehouse for CIs that are regarded as IT assets. Persons accountable for
IT asset management can refer CMDB to know about the association of assets with the organizational entities, workforces, cost centers, best practices in use, and so forth.
This not only lets you know what CIs are regarded as assets, but also who is using what assets, where the assets are positioned, who is disbursing for the assets, and what
IT processes are linked to those assets. The CMDB allows you to spontaneously resolve and analyze data about your implemented assets and their alignment with professional business services.
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Possible hard benefits: Lesser asset TCO and procurement expenses, removal of unnecessary redundant asset acquisitions, extra proficient resource sharing, more precise financial arrangements and forecasting
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Possible soft benefits: More positive control and superior analysis of your IT assets during the course of their working lifecycles
Project Management
The
CMDB, alongside the change and release management process, is responsible for the process to classify, strategize, analyze, modify, and manage the projects that generate new CIs, update CIs, or implement cases of CIs. Having change and configuration management combined into the project management lifecycle is critical for guaranteeing an uninterrupted project-to- production changeover and precise CI status.
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Possible hard benefits: Better realization rate and decreased expenses during projects
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Possible soft benefits: More team and client gratification because of smoother deployment of projects
Service Performance and Quality Management
The CMDB offers the facility to associate incidents and
problems to services and resource groups, so you can assess the services, support, and organizational statistical data. A clearly written CMDB is a reference of the info to support processes, value reporting, service design, and records.
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Possible hard benefits: Improved assessment of performance to increase effectiveness and decrease expenses
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Possible soft benefits: Increased user approval rates through quality service of highest quality
Contract Management
The CMDB delivers essential statistics about how to efficiently accomplish an agreement with a service client. Such info comprises of real performance traced against agreed upon goals, bills and expense particulars, contract time period, and extension information.
This information is willingly accessible for i
ncident-by-incident contract management as well as overall performance.
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Possible hard benefits: Decreased expenses through more active management
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Possible soft benefits: Clear & transparent client relationships
Audit, Governance, Compliance, and Control
The CMDB delivers an important source of control-related statistics valuable for both internal and external audits. The
Control Objectives for Information and related Technology (COBIT) framework, for instance, endorses IT controls that can efficiently influence information from a CMDB. COBIT is an industry - standard control structure that delivers a set of high - level control
objectives for IT practices and is used to evaluate the control system of an IT organization.
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Possible hard benefits: Better capability to deploy IT controls required to meet various guidelines that influence IT operations
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Possible soft benefits: Greater confidence in audit and compliance skills
Author : Arunavo Banerjee
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