ITIL Service Transition – Overview, Principles & Objectives

Service Transition is one of the important phases of an ITIL life cycle. In general, transition is defined as a movement or change from one stage to another. An ITIL Service Transition sits at the center of the life cycle, aims at delivering the services received from the service design phase to service operation stage in coordinated way.
Why is Service Transition important?
It is really important to understand the need for developing a service transition:
  • An introduction of the new service or decommissioning of old service requires considerable amount of change that needs to be managed effectively and efficiently. A successful transition plan has to be in place to transition the service in cost-effective and timely manner
  • Processes and procedures which are well defined and documented enable to deploy the changes more successfully
  • A detailed estimation of cost, timing & resources associated with the change aids at minimizing the risk

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Service Transition – Overview:
Service Transition rolls out a process to deliver the new or modified service to business by minimizing the risk and provides the necessary knowledge and support until the service is delivered to desired state.
The scope of Service Transition is to manage and coordinate the processes and functions to build, test and deploy a release in production.
It works with the project team to ensure that there is no deviation in the actual and expected deliverables. It does a thorough assessment of the expected performance of the service with the actual performance and creates an awareness of the potential impact of the service on any other IT service or on the business.

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  • Defining a clear transition policy and thoroughly understanding the utilities and warranties of the IT service. The policy should follow the organizational standards and governance
  • Adhere to the standardized approach and measures for implementation of all required services
  • Maximum and optimum utilization of the processes and systems
  • Planning for releases to deploy the tested service in production
  • Monitor and proactively takes measures for the improvement of the service
Objectives of Service Transition:
A well planned and executed Service Transition process within an organization maximizes the use of resources or capabilities. It adds value to the business by increasing its ability to handle high volume of changes and quickly adapt to it. The primary objectives are :
  • To align the new or modified change with the business requirement
  • Manage the organizational capabilities and resources effectively so that it adds value to the business
  • Identify any potential risk and provide measures to overcome its impact on other services and business
  • Carry out effective knowledge sharing session for the proper release and deployment of change within the estimated cost and timelines
  • Ensure that any risks, issues or challenges get reported to the business stakeholders
  • Coordinate activities with project, release and change management team
  • Ensure that the team adheres to the organization’s standards and policies to improve the integrated planning activities
  • Regularly monitor and improve the service transition performance
Service Transition enables an organization to be more agile with the ability to respond to the change more quickly and successfully.

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Author : Deepti Masand

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Deepti Masand