ITIL Contributes value to the organization by alignment of IT to Business. By using ITIL service, quality can be improved, higher availability, gradual cost reductions and better cost-justification. Improve effectiveness to meet quality requirements, increase flexibility and adaptability (Adopt & Adapt).
ITIL help organizations in:
What works is adapting a common framework of practices that unite all areas of IT service provision towards a single aim that of delivering value to the business.
The following list defines the key characteristics of ITIL that contribute to its global success:
It continues to be useful and relevant in public and private sectors, internal and external service providers, small, medium and large enterprises as well as within any technical environment.
Organizations should adopt ITIL and adapt it to meet the needs of the IT organization and their customers.
Best practice ITIL represents the learning experiences and thought leadership of the worlds best-in-class service providers.
Continually Evolving: ITIL is successful because it describes practices that enable organizations to deliver benefits, return on investment and sustain success.
Adapt & Adopt:
ITIL is adopted by organizations to enable them to: