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The GreyCampus Blog

A dedicated blog for professional certifications across world. GreyCampus provides abundant resources on professional certification like PMP, Six Sigma, ITIL and more.

ITIL Incident Management – Roles and Implementation process

Incident management process is critical for IT industries. A proper incident management process helps increase productivity and decrease down time. There are different roles and functions involved in this management process. Know more about roles and implementation process of ITIL Incident Management in this article.

Value of ITIL Certification for Project Manager

ITIL or Information Technology Infrastructure Library is a framework or a set of practices that were developed for an IT service management. There are numerous benefits of implementing ITIL as it can considerably improve the service levels of IT industries. Read this article to know about the value of ITIL Certification for Project Manager.

ITIL on a Small Scale

Implementation of ITIL in small scale industry is not uncommon. There are many principles in an ITIL set, some of which may not be necessary for a small scale industry for the time being. Know how to implement ITIL on a small scale.

Intelligence of 'ITIL' For Project Managers

ITIL has different versions that cater to the changing needs of the IT industry. As it is a mix of smart set of methods and practices, it is often considered as intelligent software by the users. Read this article to see how this intelligence can be greatly utilized by project managers.

ITIL Service Transition Processes

Plan and manage the capacity and resources required to package, build, test and deploy a release into production. ITIL Service Transition Processes provide a consistent and rigorous framework for evaluating the service capability and risk profile before a new or changed service is released.

ITIL Service Operation Processes

Service Operation processes allow service provider to maintain stable live service and support their customers. There are key processes like, event management, incident management, problem management and more. Know about the key processes in details in this article.