The ITIL 2011 Foundation certification can be acquired through self‐study, online or classroom. In IT Service Management, the purpose of the ITIL 2011 Foundation certificate is to certify that you have gained knowledge of the ITIL terminology, structure and the core principles of ITIL practices for Service Management.
This certificate is primarily aimed at:
● Individuals who require ITIL framework basic knowledge and wanted to enhance IT service management in the Organisation.
● IT professionals who want to adapt ITIL in order to make service improvement in the Organisation.
It will also benefit the IT service manager, IT Directors and Managers, CIO’s, Business Manager, Service support engineers, Technical support engineers and Business Process owners. However, the ITIL Foundation level qualification is open to and can benefit anyone who has an interest in the subject. ITIL‐related qualifications scheme are assigned a specific credit value. Upon successful completion of any ITIL Foundation exam, a candidate will be awarded both the certification and the 2 credits.